Loss Prevention Officer

Loss Prevention Officer is responsible for protecting the company's people, assets, merchandise, and reputation by implementing effective loss prevention, security, and safety practices across luxury retail stores. The role focuses on minimizing inventory shrinkage, preventing theft and fraud, conducting investigations, ensuring compliance with company policies, and maintaining a safe and secure environment for employees and customers while upholding the exceptional service standards expected in a luxury retail setting.

• Monitor and implement loss prevention procedures to minimize inventory shrinkage, theft, fraud, and financial losses.
• Conduct regular store inspections and audits to identify operational risks and procedural gaps.
• Investigate incidents involving internal theft, external theft, vendor fraud, and policy violations.
• Identify and report inventory discrepancies, stock shortages, and unusual loss trends.
• Recommend corrective actions to reduce future losses.

• Monitor physical and electronic security systems, including CCTV, alarm systems, access control, sensor tags, and locks.
• Conduct routine inspections of stores, stockrooms, and facilities to identify security vulnerabilities.
• Ensure compliance with health, safety, and emergency procedures.
• Respond promptly to security incidents and emergencies while maintaining professionalism and discretion.

• Conduct investigations into security incidents, theft, fraud, and employee misconduct in accordance with company policies.
• Prepare detailed investigation reports and maintain accurate documentation of all incidents.
• Perform surveillance in areas vulnerable to loss, including retail floors, stockrooms, and warehouses.
• Support internal audits and ensure compliance with company policies, operational procedures, and loss prevention standards.
• Educate store teams on loss prevention policies, security procedures, and fraud prevention techniques.
• Promote awareness of shrinkage reduction initiatives and encourage compliance with security protocols.
• Assist in conducting security awareness programs and refresher training for employees.

• Work closely with Store Managers and Operations teams to resolve loss prevention concerns.
• Coordinate with law enforcement authorities when required during investigations.
• Maintain strict confidentiality regarding investigations and sensitive company information.
• Support management in implementing preventive measures to enhance overall store security.

• Inventory accuracy and stock protection
• Internal theft investigations
• Employee compliance audits
• Physical asset protection
• Security access control

• Shoplifting prevention
• Burglary and robbery prevention
• Vandalism
• Customer and employee safety
• Vendor-related fraud

• Bachelor's Degree in Business Administration, Criminal Justice, Security Management, Finance, or a related field.
• Professional certifications in Loss Prevention or Security Management are an advantage.

• Minimum 5–8 years of experience in Loss Prevention, Asset Protection, Security, or Retail Operations.
• Previous experience in luxury retail, premium fashion, jewelry, watches, or high-end lifestyle brands is highly preferred.
• Strong investigation and interviewing skills.
• Excellent analytical and problem‑solving abilities.
• Knowledge of retail security systems, CCTV operations, & access control systems.
• Experience in conducting audits and preparing investigation reports.
• High level of integrity, professionalism, and confidentiality.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle sensitive situations with discretion.
• Proficiency in Microsoft Office applications and report preparation.
• Strong attention to detail and observational skills.