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Operations manager fbm amp delivery operations

Job in Kuwait City, Kuwait
Listing for: Kuwait Jobs
Full Time position
Listed on 2026-06-09
Job specializations:
  • Transportation
  • Management
    General Management
Salary/Wage Range or Industry Benchmark: 15000 - 30000 KWD Yearly KWD 15000.00 30000.00 YEAR
Job Description & How to Apply Below

Position

Operation Manager

Location

Kuwait

Industry

FBM & Delivery

Job Summary

We are looking for an experienced Operations Manager to lead and oversee both Food & Beverage Management (FBM) and Delivery Operations Teams. The successful candidate will be responsible for managing restaurant operations, delivery performance, customer satisfaction, fleet efficiency, and overall business profitability.

Key Responsibilities
  • Manage daily operations of restaurants, kitchens, and delivery teams.
  • Ensure smooth coordination between FBM and delivery operations.
  • Monitor KPIs including sales, delivery times, customer satisfaction, and operational costs.
  • Lead restaurant managers, supervisors, dispatchers, and delivery riders.
  • Develop and implement operational strategies to improve efficiency and productivity.
  • Manage staffing, scheduling, recruitment, and training programs.
  • Ensure compliance with food safety, health, and company standards.
  • Monitor fleet utilization, rider performance, and delivery service quality.
  • Handle customer complaints and implement corrective actions.
  • Control budgets, inventory, and operational expenses.
  • Prepare operational reports and provide recommendations to senior management.
Requirements
  • Minimum 5 years of experience in Food & Beverage and Delivery Operations Management.
  • Strong background in restaurant operations and last-mile delivery services.
  • Excellent leadership, communication, and organizational skills.
  • Experience managing large teams and multiple locations.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office and operational management systems.
  • Valid Kuwait driving license is an advantage.
Benefits
  • Attractive salary package.
  • Career growth opportunities.
  • Company benefits as per Kuwait Labor Law.
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