Customer Service Representative - Team Lead

Customer Service Representative - Team Lead

Company: R1 RCM

Location: Ascension Seton Hays

Shift

Hours:

Full Time

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. It combines a global workforce of revenue cycle professionals with an advanced technology platform that includes analytics, AI, intelligent automation and workflow orchestration.

As a Customer Service Representative you’ll help patients check into the hospital. It’s fast‑paced and you’ll be the point of contact for registration questions, building trust through accurate data collection and compassionate listening.

• Work on computers and answer phones to intake information in a busy environment, managing multiple screens and programs.
• Assist ill or worried patients, listening carefully and building rapport to ease anxiety.
• Work quickly to collect patient and insurance information while handling unexpected variations in plans.
• Collaborate with a supportive team that supports career growth within R1 RCM.

• High School Diploma or GED.
• Excellent customer service experience.
• At least 1 year of experience in a medical environment.

For this US‑based position, the base pay range is $17.68 ‑ $24.07 per hour, determined by role, level, location, skills, experience and training.

Our associates have the opportunity to learn, collaborate across groups, and explore new career paths. R1 RCM offers a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any protected characteristic and it is dedicated to providing a workplace free from harassment.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact 312‑496‑7709 for assistance.