Patient Services Specialist

Position Summary

The primary responsibilities of Patient Services Specialist (PSS) are to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the responsibilities and tasks may be broken up or not based on size and skill in office.

Lone Star Oncology

$15.83 - $26.38

• Create and maintain patient charts within EMR and billing systems for new and hospital consult patients.
• Accurately record and communicate hospital consults to the appropriate physician.
• Responsible for all physician requests regarding schedule changes, patient appointments, etc., including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments and fixing any problems in advance.
• Work with physicians to assign new patients to appropriate clinicians per office policy.
• Check‑in patients per clinic policy, collect and document payments, and verify demographic information is up to date.
• Collect or scan patient identification, chart photo, and insurance cards.
• Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely.
• Schedule patient appointments, including follow‑ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy.
• Prepare the clinic daily close deposit and documents; balance the cash drawer if applicable.
• Distribute documents to appropriate departments.
• Maintain e‑fax servers and distribute appropriately and/or accurately enter to patient chart as required.
• Fax or mail records requested by patients or outside physicians.
• Request missing information for future appointments from facility or provider and have them faxed to the clinic then file record in chart.

• Check sign‑in list as patients arrive for appointments.
• Promptly note patient’s arrival in EMR system and notify appropriate staff of patient’s arrival.
• Verify patient identity according to AON’s Patient I.D. policy and affix name label.
• Collect patient co‑pays at time of sign‑in, print or write receipt and give to patient.
• Notify financial counselor if patient is unable to make payment.
• Post all payments in computer; log payment on A/R sheets.
• Copy insurance cards and picture I.D. of all new patients.
• Ensuring patient completes medical history forms and notify financial counselor of the arrival of the patient as needed.
• Verify information on the patient’s demographic sheet; have patient initial and date every 30 days and in January of every year.
• Answer telephone promptly and route calls or take messages as appropriate.
• Relay messages to the doctor on rounds.
• Responsible for taking phones off the answering service promptly at 9:00 a.m. and switching calls to answering service at 5:00 p.m.
• Retrieve messages left with answering service/voice mail and distribute as necessary.
• Take hospital consult information and relay to physicians and hospital Rounds Coordinator or other assigned person.
• Contact patients who do not keep appointment to determine reason and reschedule.
• Document the call and reason in patient’s Onco/EMR.
• If patient cannot be reached by phone, send appropriate letter.
• Cancel missed appointments in computer to produce clean schedules at end of the workday.
• Forward sign‑in sheets to the EDI Department at the corporate office.
• Schedule in computer or designated calendar, physician’s meetings and drug representative’s lunches.
• Give death certificate to physician for signature.
• Call funeral home when paperwork is completed.
• Run trial close each day.
• Fax appropriate information to the business office according to AON policy.
• Contact patients the day before their appointment to remind them of appointment time.
• Reschedule appointments as needed.
• Compile and distribute information sheets and discs for the PET scanner in those offices where applicable.

• Schedule follow‑up appointments for clinic as directed by physician’s orders…