Patient Services Coordinator

Patient Services Coordinator – Austin Regional Clinic: ARC

Join to apply for the Patient Services Coordinator role at Austin Regional Clinic: ARC
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Austin Regional Clinic has been voted a top Central Texas employer for over 15 years. We are one of central Texas’ largest professional medical groups with more than 35 locations and are continuing to grow.

Benefits for eligible team members include Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development, and more.

Serves as an initial point of contact in a clinic setting by performing check‑in/check‑out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

• Books appointments utilizing computer system; confirms or changes demographic information and notifies patient of account balance.
• Greets patients and enters them into the computer system.
• Verifies insurance eligibility using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up‑to‑date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end‑of‑day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms patient appointments in advance.
• Runs reschedule reports and books rescheduled appointments as necessary; ensures report is accurate and current.
• Verifies Workers’ Compensation claims, ensures that paperwork is complete, and performs follow‑up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow‑up appointments.
• Adheres to all company policies, including but not limited to OSHA, HIPAA, compliance and Code of Conduct.
• Maintains regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Creates master deposit as directed.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processes onsite release of information requests.
• Prioritizes on‑site sorting, scanning, numbering loose papers.
• Runs wait‑list report and distributes as directed.
• Performs other duties as assigned.

Education and Experience

• Required:
  
  High school diploma or GED. Experience using a PC in a Windows environment.
• Preferred:
  Experience working in a medical setting.

Knowledge,

Skills And Abilities

• Knowledge of medical insurance.
• Excellent customer service skills.
• Excellent computer, 10‑key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem‑solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Monday‑Friday; 8:00 am‑5:00 pm

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.