Financial Aid Associate

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*** Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***##
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* Position Title:

** Financial Aid Associate##
** Job Category:
** University Staff##
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* Employment Type:

** Regular##
** Job Profile:
** Administrative Assistant III##
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* Job Duties:

** Under general supervision, this position advises students and parents in completing financial aid forms, in explaining the various student loan types, and in filing appeals.  Serves in a triage role in determining if a student needs to speak with a counselor and, if so, which counselor can best meet their needs or if another office could serve them better.  Explains complex financial aid procedures and regulations to both students and their parents.

Has primary responsibility for the coordination of administrative functions related to the

Job Location Development program (a program linking external employers and students seeking employment).Assists with training and supervision all student employees who work at the front desk/reception area.

The position has responsibility for outreach efforts to current and former students.

They also may assist with management of our outside scholarship database.

General working hours are Monday thru Friday 7:45am to 4:30pm. The Division of Academic Affairs encompasses a wide array of activities and functions that ensure the overall academic quality of the institution. This includes providing administrative oversight and academic leadership for: the College of Business Administration; the College of Arts, Social Sciences, and Humanities,; the College of Science and Health; the School of Education;
Murphy Library;
Admissions;
Records and Registration;
Financial Aid;
Career Services;
Academic Advising;
University Graduate Studies;
Continuing Education and Extension; the Office of Research and Sponsored Programs; the Office of Undergraduate Research and Creativity; the Center for Advancing Teaching and Learning;
Institutional Research; and International Education & Engagement. Academic Affairs also provides leadership and support to the nearly four hundred full-time faculty and instructional academic staff, 73 percent of whom hold terminal degrees. Through its various functions, the Division of Academic Affairs supports students in the pursuit of excellence in undergraduate and graduate education as well as scholarly activity.

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at . The review of applications starts on
** January 20, 2026**. Applications received on or before
** January 20th
** are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.##
** Key

Job Responsibilities:

**** Manage Financial Aid Office Student Employees.
*** Maintain Financial Aid Office TV, brochure racks, front desk area.
* Assist other Financial Aid Office staff members with projects and work assignments as necessary for effective overall financial aid program efficiency and office operations.
* Other duties as assigned.
** Coordinate administrative functions related to the Off Campus Part Time Job Board.
*** Assist with all administrative functions related to the (electronic) campus part time job board Handshake.
* Respond to telephone calls and emails from student, off campus employers, and on campus departments requesting information about or assistance with the part time job board.
* Place follow up calls or send emails to employers, both on and off campus, to gather information needed to closeout jobs, repost, or post new opportunities via the website.
* Maintain records on a monthly and yearly basis by completing necessary forms and end of year report.
* Maintain lists of students interested in temporary work (child care, lawn care, snow shoveling, odd jobs). Verify enrollment statusand send out listings, as requested, to potential employers.
* Coordinate promotional activities related to the online part time job board as it relates to the development of additional part time job opportunities for UWL students.
** Function as paraprofessional advisor for telephone, e-mail, and walk-in tasks in the Financial Aid Office.
*** Serve in a ‘triage’ role, by independently advising students, parents, campus departments and the general public concerning financial aid procedures, providing technical explanations, or referring constituents to the appropriate financial aid counselor.
* Explain options and alternatives and answer both general and detailed questions.
* Interpret and relay information from a variety of platforms, including Peoplesoft Student Information System, Image Now electronic…