Mental Health Crisis Responder

Join Our Team in La Crosse County

Welcome to La Crosse County — Where Your Work Truly Matters

Every day, our unique teams contribute to our vision of a community that is vibrant, safe, and resilient. Whether you're supporting families, safeguarding natural resources, maintaining infrastructure, or delivering essential services, your work here creates real impact for the people who live, work, and visit our county.

What You'll Gain by Joining Us

Serving your community and knowing you are making a difference in individuals lives. You will be receiving training in and be certified in DHS 34 program, with knowledge to support those in need. Staff have the opportunity after a period of employment to attend local and state conferences.

A Place Where Everyone Belongs

We believe our workforce should reflect the community we serve. We're committed to fostering a culture of respect, inclusion, and belonging—because diverse perspectives lead to better outcomes for everyone.

Overview

FLSA:
Non-Exempt. The primary purpose of this position is to respond to adults/adolescents/children who are experiencing mental health crises, within La Crosse County. Mental health crises may include individuals who pose a threat of harm to themselves or others, are experiencing an increase in symptoms, or are otherwise in need of mental health support. Response may include phone or on-site evaluation and support.

This is a rewarding, fast-paced and challenging role, ideal for a person with a strong sense of empathy, decision making skills and ability to collaborate with community partners. Wisconsin Certified Crisis Program paid training is provided at onset of employment. Employees work remotely on an on-call/call-in basis as part of the Integrated Support & Recovery Services (ISRS) Section of the La Crosse County Department of Human Services.

Employee is responsible to the ISRS Crisis Supervisor, the Crisis Program Clinical Director and the ISRS Manager.

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions
• Speak up appropriately, even when expressing unpopular viewpoints
• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes
• Seek new opportunities to improve processes and drive sustainable results
• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth
• Provide mentorship and support to help self and others reach full potential
• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals
• Develop and execute comprehensive strategies to achieve long-term objectives
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives
• Adapt quickly to changes and uncertainties in the work environment
• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization
• Influence others through coaching, consulting, and team-minded thinking
• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community
• Incorporate community perspectives into decision-making processes
• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations
• Seek and respond constructively to feedback, even in the face of setbacks
• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Responds both by phone and in-person to evaluate adults/adolescents/children/families who are experiencing mental health crises. Works closely with law enforcement agency staff, hospital emergency room staff and other mental health professionals, as well as support persons, to determine the needs of the individual and develop ways to meet the needs while also providing for safety and stabilization of the individual and…