IT Computer Technician

IT COMPUTER TECHNICIAN

Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Chileda's goal is to help students increase their appropriate social behaviors and develop independent living skills, through an enriched learning environment and individualized behavior programming. Chileda's population includes children and young adults with special needs including Autism, Attachment Challenges, related developmental delays, and intensive behavioral needs.

IT COMPUTER TECHNICIAN

Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Chileda's goal is to help students increase their appropriate social behaviors and develop independent living skills, through an enriched learning environment and individualized behavior programming. Chileda's population includes children and young adults with special needs including Autism, Attachment Challenges, related developmental delays, and intensive behavioral needs.

Chileda's Information Technology (IT) Department is responsible for the security and functionality of all network and technology on campus. Under direction of the Director of IT, the IT Computer Technician is responsible for working with staff, clients, and families to resolve residential and educational technology within Chileda. Tasked with problem-solving fundamental technology issues, maintaining inventory, new user account creation and training, resolving tier one help desk tickets, and assisting with other IT projects.

• Associate's or Bachelor's degree in a technology related field (or currently enrolled in) is preferred.
• PC and network certifications are
• Working knowledge and understanding of business productivity apps including Adobe Creative Cloud, Microsoft Office, Canva, and Edge.
• Possess a working knowledge and understanding of Windows 11, iOS, MacOS, Android OS, and ChromeOS and familiarity with utilizing Mobile/Remote Device Management tools.
• Have a willingness to solve complicated problems but understand when to ask for additional support.
• Analytical skills to understand problems and document solutions.
• Team-orientated attitude used to help departments meet their goals.
• Possess strong communication skills, interpersonal skills, and relationship-building skills.
• Possess the ability to manage and account for your time while prioritizing numerous tasks.

Full time, 40 hours per week. Work will primarily be performed between the hours of 10AM-6:30PM, Monday through Friday.

Director of IT

• (Re)
  Install core applications such as MS Office, anti-virus clients, VPN software, and other office software titles.
• Troubleshoot, resolve, or create higher-level help desk tickets for reported user problems.
• Aid in maintaining and updating FAQs, new user training documentation, and ongoing technical support for Chileda's staff, clients, and families.
• Analyze problems and events to spot underlying trends, issues, and threats.
• Protect Chileda's value by keeping departmental information confidential, and cautioning users of unsafe practices.
• Create door cards for new staff with needed access.
• Establish accounts for incoming staff and students, disable accounts for outgoing staff and students, support login issues, and oversee the proper transition of hardware and phone extensions.
• Maintain an accurate up to date inventory of technology assets.
• Aid in testing, evaluating, and reviewing technology solutions for Chileda
• Perform other duties assigned by supervisor and department heads.

The physical demands described here are representative of those that must be met by an employee to successfully perform the Job Duties of…