Academic Technology Support Specialist

Academic Technology Support Specialist# Career Opportunities## Academic Technology Support Specialist Apply:
Onsite:
La Crosse, WI:
Full time:
Posted Today:
JR##
*** Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***##
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* Position Title:

** Academic Technology Support Specialist##
** Job Category:
** Academic Staff##
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* Employment Type:

** Regular##
** Job Profile:
** User Support Specialist III##
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* Job Duties:

** This position works under the general supervision of the Director of Client Services and works within the established goals and priorities consistent with the goals of Information Technology Services (ITS). This position works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing technology-based learning tools, and by supporting classroom and media technologies, distance/online education, digital signage, and instructional applications.

Effective customer service, faculty consultation, issue resolution, and communication are essential in this position. The employee installs, configures, and maintains classroom presentation and collaboration technology; leads classroom technology projects and upgrades in partnership with other ITS staff; and provides faculty training, documentation, and consultation on instructional technology, keeping consistent with best practices and current and emerging technologies.

Working Conditions:

* Ability to climb, bend, and lift approximately 30 pounds (classroom AV equipment, projectors, and related hardware).
* Ability to travel to unit approved meetings (minimal).
* Availability for evening events, start-of-semester rush, and special scheduling needs; potential to work additional hours beginning of and end of academic year to meet academic deadlines or in critical or emergency situations.  The review of applications starts on
** November 16, 2026**. Applications received on or before
** November 16th
** are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at .##
** Key

Job Responsibilities:

**** Documentation & Knowledge Sharing:
*** Creates and maintains faculty-facing documentation, user guides, and quick reference materials based on common faculty questions, building self-service resources that reduce repeat questions and increase faculty independence.
* Shares solutions and insights across the ATS team to reduce single points of failure.
** Professional Growth:
*** Strongly encouraged, though not a required core competency, to pursue skill development in emerging classroom and instructional technologies as a path for continued growth.
** Faculty Training & Consultation:
*** Provides one-on-one faculty training, group workshops, and technology consultation on instructional technology; builds trust with faculty and communicates clearly with users at varying levels of technical expertise.
* Exercises judgment about whether a moment calls for immediate resolution or a teaching opportunity, and serves as a point of contact for accurate information about technology resources, routing clients correctly across ITS.
** Asset & Equipment Management:
*** Maintains accurate, current records of classroom equipment in the university’s asset management system, updating records at the time of install, repair, or removal.
* Tracks equipment age, warranty status, and condition, and flags items nearing end-of-life or needing replacement to inform in data-driven planning.
** Peer Mentoring:
*** Provides peer-level guidance and knowledge-sharing support to less experienced ATS staff and student workers, including onboarding support for new classroom technology team members.
** Project & Vendor Coordination:
*** Leads classroom technology upgrade projects, technology rollouts, and summer refresh projects, including system integration and compatibility testing for new equipment and platforms.
* Coordinates with vendors to obtain quotes for classroom technology upgrades and replacements and provides research and…