Public Safety Communications Director
Listed on 2026-01-12
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Management
Corporate Strategy, Business Management, General Management, Program / Project Manager
About La Crosse County:
At La Crosse County, we are committed to creating a vibrant, safe, and inclusive community. Guided by our Strategic Plan, we focus on economic growth, environmental stewardship, affordable housing, and robust public services that enhance the quality of life for all residents.
- Wisconsin Retirement System (WRS): A top-rated pension program.
- Affordable Insurance Premiums:
Comprehensive health, dental, and vision coverage. - Generous Paid Time Off:
Vacation, sick, and 10+ paid holidays annually. - Work-Life Balance:
Flexible schedules and wellness programs. - Diversity, Equity, Inclusion, and Belonging (DEIB):
At La Crosse County, we believe that diversity strengthens our community. We are committed to fostering an inclusive workplace where all employees feel valued.
FLSA:
Exempt. The Public Safety Communications Director is responsible for directing the County’s Public Safety Communications Center, providing strategic leadership for countywide public safety communications, 9-1-1 operations, and emergency dispatch services.
This role requires a forward-thinking, innovative leader who can anticipate future challenges and opportunities in public safety communications. The Director will oversee all aspects of department planning, operations, and technology management, ensuring efficient, reliable, and responsive services to law enforcement, fire, emergency medical services, and the community.
Appointed by the County Administrator following a competitive selection process, the Director reports directly to the County Administrator and the Judiciary and Law Committee.
Essential Leadership Functions Act with Integrity and Build Trust- Demonstrate mutual respect, humility, and honesty in all interactions
- Speak up appropriately, even when expressing unpopular viewpoints
- Actively listen and remain open-minded to diverse perspectives
- Drive for Results
- Seek new opportunities to improve processes and drive sustainable results
- Hold self and others accountable through consistent evaluation and monitoring
- Foster a collaborative environment that encourages knowledge sharing and growth
- Provide mentorship and support to help self and others reach full potential
- Recognize and leverage diverse strengths within self and team
- Understand and communicate a compelling vision that aligns with organizational goals
- Develop and execute comprehensive strategies to achieve long-term objectives
- Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
- Navigate complex situations by considering multiple perspectives
- Adapt quickly to changes and uncertainties in the work environment
- Make critical decisions using analytical skills, experience, and input from others
- Communicate and collaborate effectively with stakeholders across the organization
- Influence others through coaching, consulting, and team‑minded thinking
- Develop and sustain partnerships that create positive outcomes for all stakeholders
- Cultivate Community Engagement and Provide Excellent Service
- Understand and address the needs and concerns of the community
- Incorporate community perspectives into decision‑making processes
- Drive initiatives that create positive impacts beyond the organization
- Demonstrate Emotional Intelligence
- Show self-awareness and manage emotions effectively in challenging situations
- Seek and respond constructively to feedback, even in the face of setbacks
- Balance empathy with accountability when leading self and working with others
Provide strategic direction and executive oversight of all Public Safety Communications Center operations.
Establish and implement policies, procedures, and performance standards to ensure operational excellence.
Exercise independent judgment and discretion in developing solutions where guidelines may not exist.
Lead departmental workforce planning,…
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