Human Services Supervisor
Listed on 2026-10-10
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Management
General Management, Project & Program Management, Operations Management
Overview
FLSA:
Exempt. This is a supervisory position in the Economic Support Section of the Human Services Department. Employee works within the multi-county Western Region for Economic Assistance Consortium. Employee in this class is responsible for the administration of Income Maintenance, Wisconsin Shares and related programs by overseeing consortium staff in adhering to county, state and federal rules and regulations. Employee works under moderate supervision and exercises considerable independent judgment in interpretation of policy, procedures and applications.
Employee is selected by the Economic Support Manager, Assistant Manager and Human Services Director.
- Demonstrate mutual respect, humility, and honesty in all interactions
- Speak up appropriately, even when expressing unpopular viewpoints
- Actively listen and remain open-minded to diverse perspectives
- Set clear goals and objectives to motivate self and others to achieve outcomes
- Seek new opportunities to improve processes and drive sustainable results
- Hold self and others accountable through consistent evaluation and monitoring
- Foster a collaborative environment that encourages knowledge sharing and growth
- Provide mentorship and support to help self and others reach full potential
- Recognize and leverage diverse strengths within self and team
- Understand and communicate a compelling vision that aligns with organizational goals
- Develop and execute comprehensive strategies to achieve long-term objectives
- Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
- Navegate complex situations by considering multiple perspectives
- Adapt quickly to changes and uncertainties in the work environment
- Make critical decisions using analytical skills, experience, and input from others
- Communicate and collaborate effectively with stakeholders across the organization
- Influence others through coaching, consulting, and team-minded thinking
- Develop and sustain partnerships that create positive outcomes for all stakeholders
- Understand and address the needs and concerns of the community
- Incorporate community perspectives into decision-making processes
- Drive initiatives that create positive impacts beyond the organization
- Show self-awareness and manage emotions effectively in challenging situations
- Seek and respond constructively to feedback, even in the face of setbacks
- Balance empathy with accountability when leading self and working with others
Directs and supervises staff and day-to-day operations to ensure the consortium offers efficient and effective services that meet all county, state and federal rules and regulations.
Provides program supervision to Economic Support Specialists within assigned team/s. WREA Consortium. WREA teams are responsible for program service delivery. The teams consist of Family Related Program Services, Wisconsin Shares, Elderly and Disabled, Long Term Care, Training and Technical Assistance, and Program Integrity & Benefit Recovery.
Supervises the Wisconsin Home Energy Assistance Program (WHEAP) and staff, upon assignment. May provided backup supervision as needed.
Utilizes the Cares Worker Web Workload Dashboard tool, Contact Center Anywhere software and State report systems. Distributes and monitors the consortium's work and adherence to required state and federal performance standards.
Responsible for successfully implementing program, policy, staffing…
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