Supervisor - Client and Event Solutions

This position follows Office-Based schedule with 3 days in office and 2 days at home per week. Our office is located at La Crosse, WI.

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring.

Connecting. Growing together.

At Optum, the mission is clear:
Help people live healthier lives and help make the health system work better for everyone.

Optum Serve Health Services (OSHS) is one of three businesses under Optum Serve. Optum Serve provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining Optum Serve you are part of the family of companies that makes United Health Group a leader across most major segments in the U.S. health care system.

OSHS specializes in creating and managing health care programs through on-location services, patient specific in-clinic appointments, telehealth assessments, or any combination based on customer need. OSHS's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of War (DoW), Veterans Affairs, and Health and Human Services.

Remote Health Readiness Program

Description:

The mission of the Remote Health Readiness Program (RHRP) is to support and complement the DoW Individual Medical Readiness (IMR) Program in its efforts to promote and sustain a medically ready force throughout the continuum of military operations and deployments. The RHRP is the Defense Health Agency's (DHA's) primary support for Reserve Component (RC) and Active-Duty Tricare Prime Remote (TPR) Service Members (SMs).

The RHRP provides required IMR (Medical and Dental) services, deployment readiness medical services, physical exams (accession, retention, occupational health, and specialty), and RC dental care. These activities support the Services' efforts to meet or exceed established DoW IMR standards, deployment health-related initiatives, and Force Health Protection (FHP) requirements and goals. The RHRP supports the RC, TPR services members (Army, Navy, and Marine Corps), U.S. Coast Guard SMs (active duty and Reserve) and re‑deploying DoW civilians from participating DoW Agencies.

The statements listed below are not intended to be all-inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, 'all other duties as assigned' will be expected for each position.

• Team Leadership and Management:
  This involves supervising, mentoring, and training client and event solutioning staff, managing their workload and schedules, conducting performance evaluations, and fostering a positive team environment. Monitors team and individual employee performance in adherence to department, company, and contractual requirements.
• Customer Service Excellence:
  Key tasks include ensuring efficient resolution of customer issues, handling escalated complaints, monitoring service quality, setting customer service standards, and identifying areas for process improvement.
• Operational Oversight:
  Responsibilities in this area involve tracking customer interaction quality and service level metrics, maintaining records, and collaborating with the program execution and surveillance team and other departments to enhance customer satisfaction. Develop and implement operating policies, procedures, and standards.

This position is full time, Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of paid training. The hours during training will be during normal work schedule, Monday
- Friday.
Training will be conducted onsite.

• Team Leadership:
  Oversee and manage a team of client and event solution professionals. Maintain contract expertise and oversight for compliance and standards of…