Guest Services Assistant Department Manager

Location :
Name

La Crosse - Copeland

Full-Time

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Guest Services Assistant Department Manager!

Job Title: Guest Services Assistant Department Manager

Reports to: Guest Services Manager

At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

What You’ll Do:

As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.
• Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.
• Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.
• Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.
• Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.
• Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Prevention) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:

• Leadership
  
  Experience:
  
  At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.
• Strong Communication
  
  Skills:
  
  Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.
• Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.
• Organizational
  
  Skills:
  
  Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.
• Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.

Physical Demands and Work Environment:

The physical demands and work environment described below are representative of those that must be met by an…