Senior ServiceNow Developer

Location: Department 671
Shift: Daytime
Experience: 5+ years
Full Pay Range: $97,646.64 to $

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

This position is not eligible for sponsorship

Department
:
Information Technology

Location
:
La Crosse Support Center | Onsite

Job Type
:
Full-time

As a Senior Service Now Developer at Kwik Trip, you will serve as a technical leader on our platform team, designing, configuring, extending, and delivering Service Now solutions that support our enterprise. You will join an established team of four developers (two senior, two junior) supporting a production instance spanning ITSM, ITOM, CSM, HRSD, Sec Ops, FSM, CMDB, and CSDM.

A central focus of this role is our Reimagine project, through which we are reimplementing our Service Now platform back to baseline to reduce technical debt, improve maintainability, and align with out-of-the-box best practices. As part of Reimagine, our existing CSM capability will be upgraded to its successor products—Retail Service Management (RSM) and Retail Operations (RO). In this role you will also direct and collaborate with an offshore development team, ensuring quality and consistency of delivery, and mentor our junior developers to grow the team's overall capability.

• Design and develop Service Now solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilities
• Deliver the Reimagine effort by reimplementing existing capabilities to a clean, baseline-aligned state and minimizing customizations where out-of-the-box functionality can be used
• Upgrade our existing CSM capability to the new RSM and RO products as part of Reimagine—from requirements through production
• Design, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usability
• Support ITOM capabilities (Discovery, Service Mapping, and Event Management) and their integration with CMDB and CSDM
• Provide technical direction to offshore and onsite development teams—reviewing designs and code, setting standards, coordinating work, and ensuring on-time, high-quality delivery
• Mentor and coach junior developers through code reviews, pairing, knowledge sharing, and guidance on Service Now best practices
• Build and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities in partnership with product owners and operations teams
• Troubleshoot complex defects, performance issues, and integration failures; implement durable fixes and preventive controls
• Lead releases, testing, and deployment activities; support validation in sub-production and production
• Establish and maintain technical documentation, solution diagrams, and development standards for supported capabilities
• Contribute to the technical roadmap for the Service Now platform, including standards for development, governance, and operational readiness
• Partner with security, infrastructure, and application teams on integrations, access patterns, and platform hygiene

• Degree in Computer Science preferred, or equivalent hands‑on experience
• 6+ years of professional hands‑on Service Now development experience, including experience in a senior or lead capacity
• Demonstrated experience…