Mortgage Loan Processor

Job Location:

La Grande Branch - La Grande, OR 97850, Job Title | Mortgage Loan Processor

The Mortgage Loan Processor provides professional, friendly, and high-quality service to Old West Federal Credit Union members. This position contributes directly to the efficiency and accuracy of Mortgage loan operations while supporting member satisfaction and organizational success.

• Provide excellent service to borrowers, co-workers, and members. Maintaining a high standard of communication and accuracy throughout the loan process.
• Educate existing and potential members on products, services, and eligibility requirements.
• Facilitate the collection, review, and verification of required financial documentation, including tax returns, appraisals, and credit reports, ensuring completeness and compliance.
• Input loan applications into systems (e.g., Laser Pro/Symitar/Loan Vantage), validate data accuracy, and order supporting materials such as title reports, appraisals, and flood determinations.
• Collaborate with loan officers to prepare loan packages for underwriting and approval, assuring all documentation meets organizational standards.
• Assist borrowers in resolving issues related to loan applications or documentation, with timely and professional resolution.
• Manage the post-close process, including checklist implementation, file auditing, and compliance with loan requirements.
• Process loan renewals by sending notifications, tracking applications, and updating loan statuses.
• Become and serve as an Oregon Notary Public.
• Support departmental goals by participating in trainings (e.g., security, robbery, disaster recovery, BAI, loan processor specific training), audits, and meetings as requested or required.
• Adhere to all federal and state regulations, credit union policies, and compliance obligations, including BSA and OFAC requirements.
• Represent the Credit Union with integrity and professionalism in member interactions and community activities.
• Travel to other branches as needed.
• Perform other duties as assigned.

• High School Diploma, GED, or another equivalent.
• At least one (1) year of member/customer service, teller services, or retail experience is required.
• Must be bondable.
• Must maintain a valid driver’s license.

• Outstanding written and oral communication skills, such as the ability to effectively convey and receive information professionally in writing, over the phone, and in person.
• Proficiency in word processing and computer databases, including knowledge of Microsoft Office (e.g., Excel).
• Strong organizational skills, including effective time management and task prioritization.
• Comprehensive knowledge of banking and general state and federal laws related to financial privacy, fair lending, collections, bankruptcy, foreclosure, payoffs, and assumptions, as well as loan product-specific requirements.
• Understanding of computer transactions necessary for operational tasks, including the ability to read histories and interpret account activity.
• Ability to collaborate with individuals at all organizational levels and work effectively both independently and as part of a team.
• Excellent customer service skills, including the ability to recognize member financial needs, resolve member inquiries, and cross-sell various products and services.
• Ability to maintain confidentiality of sensitive company and member information.
• Ability to adapt to changing business needs and deadlines.
• Exhibit a professional, businesslike demeanor including a work ethic consisting of punctuality and accuracy.
• Ability to operate a computer, fax machine, telephone, scanner, ten-key adding machine, copier, and typewriter.

• Sitting/Mobility:
  Approximately 50% of the time is spent sitting at a desk, with 30% of the day moving around the office and 20% of the time spent standing.
• Vision:
  Ability to effectively use a computer screen and interpret printed materials, memos, and other paperwork. Must be able to maintain sustained focus on a computer screen.
• Lifting/Carrying:
  Must be capable of transporting files and office supplies weighing up to 50 lbs. as needed.
• Stooping/Kneeling:
  Ability to access files and supplies stored in low cabinets and shelving units.
• Reaching/Handling:
  Ability to type information using a computer keyboard and retrieve items from filing systems or storage.
• Concentration:
  Ability to focus in an environment with background noise or…