Pharmacy Tech

Auro Pharmacies Inc. dba Central Drugs

Job Title :
Technician Pharmacy

(Auro La Habra or Fullerton)

Reports to :
Pharmacist In Charge

FLSA Status :
Non-Exempt

Work Status :
Full-Time

The ideal Auro Pharmacies Inc. doing business as Central Drugs (Auro or Company)

Pharmacy Technician (Auro La Habra or Fullerton) is passionate about Customer Service. They are self‑motivated forward thinking and quick on their feet. They will be able to successfully plan manage their time and optimize the Customer experience. This includes but is not limited to and will slightly change based upon location proficiently building sterile injectables including eye medications solutions intravenous medications using lab training log with one-hundred percent (100%) status or significant progression accurately handling prescription processing packaging labeling in a timely manner maintaining prescription drug inventory including increasing knowledge base for all medications dispensed by Auro able to accurately process all prescriptions via insurance and successfully handle all insurance related issues handling Sterile and Non‑Sterile Compounding in a Good Laboratory Practice (GLP) lab which is compliant to the most current Good Manufacturing Practices (GMPs) inbound / outbound communications entering and verifying Customer information calling Customers regarding the status of their prescriptions appropriately solving Customer inquiries transferring / directing calls to different departments composing messages escalating Customer issues as appropriate providing general information to Customers Pharmacists and fellow Team Members which allows the Auro Team to continually ensure one-hundred percent (100%) Customer satisfaction.

• Customer Service
• Ensures one-hundred percent (100%) Customer satisfaction by maintaining a professional friendly approachable work environment such as but not limited to ensuring productive and proactive workflow promptly handling inbound / outbound requests and calls assisting with inventory management striving to maintain positive business relationships strictly following safety and privacy guidelines;
• Consistently maintains a professional appearance and attitude; reliably demonstrates proficient knowledge of Sterile and Non‑Sterile lab daily routines and record keeping in a Good Laboratory Practice (GLP) lab which is compliant to the most current Good Manufacturing Practices (GMPs); assists with maintaining and updating documentation according to Standard Operating Procedures (SOPs) and review to reflect current processes;
• Communication; must possess above average communication skills (listening speaking written); promptly and accurately communicates information between Customers Pharmacists and fellow Team Members on the telephone in‑person and in writing via letter and electronic mail (e‑mail);
• Maintains consistent accurate timely data entry; minimum of 5000 Keystrokes Per Hour (KPH) with zero errors; prefer KPH with zero errors; effectively and efficiently handles insurance claims and issues; must possess above average time management and organizational skills;
• Math; requires basic mathematic skills to ensure accurate inventory management and accuracy of lab documentation Customer information data entry and payment transactions;
• Aptitude Attitude Appearance; maintains a consistently professional Customer‑facing appearance and friendly demeanor while working with all Customers Visitors Departments external partners vendors fellow Team Members; possesses the aptitude and willingness for continuous learning product knowledge team building and business development; consistently maintains a positive helpful and team‑oriented attitude.

• Understands and embraces what it takes to continuously maintain one-hundred percent (100%) Customer satisfaction;
• Understands and embraces the fact that one-hundred percent (100%) Customer satisfaction is required for continued business success;
• Proficient use of all computer systems including but not limited to Computer Rx Bar‑Tender Label software PK…