Director of Front Office

Director of Front Office (FT)

Lodge - La Jolla, CA 92037

Salary Range $90,000.00 - $ Salary/year Level Management Position Type Full Time Job Shift Exempt Education Level 4 Year Degree Category Management and Supervisory

LOCATION The Lodge at Torrey Pines Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally.

We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY The Director of Front Office ("Director/a de Recepción") is responsible for the overall leadership, operation, and performance of Front Desk, Concierge, Guest Services, Valet, and Transportation. This position provides direction and oversight to the Front Office leadership team and ensures effective daily operations, staffing, guest service, service recovery, and performance management. The Director partners with Hotel leadership and the Yield team to support occupancy, rate, and revenue objectives while managing departmental budgets, forecasts, and expenses.

Through visible and engaged leadership, the Director ensures the Front Office operation consistently meets AAA Five Diamond and hotel service standards while delivering an exceptional guest experience.

PAY & PERKS

• Compensation: $90,000 - $100,000 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Convey a favorable image of the organization by projecting a positive, professional, poised, well-groomed appearance and polished demeanor to our guests.
• Maintain a visible presence throughout Front Office and guest arrival areas, regularly interacting with guests and associates to ensure expectations are met or exceeded and concerns are promptly addressed.
• Monitor guest satisfaction scores and feedback to identify opportunities for improvement and ensure alignment with AAA Five Diamond and hotel service standards.
• Ensure guest needs and requests are handled promptly, efficiently, and with genuine care, including appropriate follow-up and service recovery when necessary.
• Recruit, train, coach, and mentor team members, fostering a high-performing, service-oriented culture.
• Address performance issues promptly and constructively in accordance with HR and company policies.
• Promote teamwork and employee engagement while ensuring alignment with company values and performance expectations.
• Coordinate with Housekeeping, Engineering, Security, Food & Beverage, Reservations, and other departments to support seamless hotel operations and the guest experience.
• Establish and maintain effective departmental communication through leadership meetings, pre-shift meetings, and other communication tools.
• Oversee staffing, scheduling, timekeeping, and payroll to…