Multi Store Operations Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Wellness resources

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Multi Store Operations Manager (MSM) participates in the management activities (staffing, productivity, IT, tax prep work, and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability.

This role involves working with sensitive, highly confidential information, and dealing with diverse matters requiring a working knowledge of the business.

What you'll do here:

• Lead recruiting efforts and manage the interviewing process for employees in the assigned area. Handle leads from multiple sources.
• Monitor associate performance to ensure adherence to quality standards, deadlines, and procedures; correct errors or problems as needed.
• Review and approve work schedules and timecards; monitor time tracking during shifts; collaborate with Human Resources on employee relations issues or complaints and training.
• Ensure all assigned locations meet company standards, including office setup, buildouts, technology setup, telecommunications, supplies, and maintenance. Maintain relationships with property managers and landlords.
• Provide guidance to employees in handling difficult or complex problems and resolving escalated complaints or disputes.
• Monitor financial performance, including GL & P&L; review and manage reports related to productivity, discounts, and office goals such as revenue, cash control, and tax return counts in the assigned area.

Skills you'll bring for success:

• College degree and/or equivalent related business experience.
• Coursework in management, tax preparation, or accounting preferred.
• At least two years of management or supervisory experience required.
• Proficiency with computer software such as Word, Excel, and tax preparation or accounting software.
• Previous tax preparation experience and PTIN preferred.