Restaurant Manager - LaMarque, TX

Restaurant Manager - LaMarque, TX at Church's Chicken PR

Reports To:

Market Leader
Department:
Field Operations

Job Summary:

The Church's Restaurant General Manager is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.
• Direct reports normally include an Assistant Restaurant General Manager and/or Shift Leader; number may vary by location based on sales volume, sales, and location.

• Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone applying the "listen, apologize, satisfy and thank" model.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures compliance with federal, state, and local laws, regulations, and ordinances.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces, and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

• High school diploma or GED required.
• Minimum 1 year of supervisory experience working in the restaurant industry.
• Successfully complete all training and achieve a passing score on all applicable tests.

• Valid driver’s license and proof of insurance.
• Able to work a minimum of 50‑55 hours per week and flexible shift including weekends.
• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Understanding of labor cost reporting, operating statements, and other business-related reporting.
• Excellent interpersonal skills; able to interact professionally with individuals at all levels.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Skilled in developing employees by coaching, counseling, and building strong work habits.
• Continuously working to improve customer satisfaction.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others and manage conflict resolution.
• Create and maintain a positive work environment.
• Commitment to Church's values and culture (fun, fast‑paced, opportunity). Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.