Retail Operations Coordinator

Retail Operations Coordinator

The Retail Operations Coordinator provides administrative and operational coordination support for New Store Openings (NSOs), remodels, retail programs, travel logistics, and store equipment maintenance needs across multiple retail locations. Will partner with cross-functional teams, support the timely and accurate execution of multiple concurrent initiatives by coordinating project activities, vendor services, travel arrangements, and operational readiness tasks while maintaining organized documentation, tracking key milestones, and following established processes and procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Provide administrative and coordination support for New Store Openings (NSOs), remodels, retail initiatives, and special projects by completing assigned tasks, tracking deliverables, and supporting operational milestones.
• Process high-volume travel arrangements through the Company's designated travel vendor, including airfare, hotel accommodations, rental vehicles, and related travel logistics for NSOs and other business programs.
• Maintain organized travel, financial, vendor, and project records to support accurate documentation, reporting, reconciliation activities, and compliance with established procedures.
• Create and process purchase orders, track invoices, and maintain supporting documentation for equipment, supplies, services, and other operational expenses.
• Monitor project schedules and task deadlines, provide status updates, and escalate potential delays or issues to appropriate team members for resolution.
• Coordinate with vendors and internal business partners to support equipment deliveries, installations, service requests, operational readiness activities, and project-related requirements.
• Attend project and cross-functional meetings, document notes and action items, and complete assigned follow-up activities to support project execution.
• Follow established administrative processes, policies, and procedures to ensure accuracy, consistency, and compliance in day-to-day work activities.
• Serve as a point of contact for retail locations regarding store, café, and breakroom equipment maintenance needs, coordinating service requests, preventative maintenance, repair scheduling, vendor appointments, progress tracking, and communication with stores and service providers.
• Support retail locations by coordinating operational supply orders, equipment deliveries, vendor services, and related administrative activities to help maintain store readiness and equipment availability.
• Communicate with retail leaders, vendors, and service providers to schedule maintenance services, track work progress, and document service completion.
• Support retail locations by coordinating vendor services, operational supply orders, equipment deliveries, and administrative activities to maintain existing store equipment and upkeep
• Support system deployments through pre-launch software testing and training and support post-launch support
• Assist with updating and maintaining Retail Operations SOPs by incorporating approved process changes, system enhancements, and business initiatives to help ensure documentation remains accurate and current.
• Maintain tracking logs, spreadsheets, and project documentation to support reporting, workflow visibility, and operational follow-up activities.

Education/

Experience:

Associate degree in Business Administration, Operations, Project Management, Hospitality, Retail Management, or a related field. Minimum 2 years of administrative, project coordination, operations support, retail support, travel coordination, or related experience. 3-5 years of project…