Client Service Representative

Client Service Representative

Join to apply for the Client Service Representative role at VCA Animal Hospitals
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We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we aim to exceed each pet owner’s expectations.

• Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance: removal of animal waste and ensuring the facility is neat and clean at all times.

• At least one year of proven experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent communication skills.
• Compassion for pets and people.
• Decision‑making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem solving.
• Proficiency in Microsoft Office.
• Willingness to work non‑traditional hours, including nights, weekends and holidays.
• Ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance; 401(k) retirement plan; pet care discounts; paid vacation, holidays and sick days; and health and well‑being programs.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18 to $21 per hour.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at

Entry level

Full‑time