Inside Sales​/Order Processor

Overview

IMMEDIATE OPENING – INSIDE SALES/Order Processor

Join us and play a vital role in shaping the future of construction technology and solutions!

Our employees are thriving both inside and outside of the office. We are growing faster than ever, and it’s not because of what we do but how we do it. It’s simple: our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team.

We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.

Base pay range: $20.00/hr - $35.00/hr

In this frontline role as an Inside Sales Support/Order Processor, you will play a key part in supporting and processing incoming sales from both our external sales team and direct customer inquiries. You will help ensure that attachment systems are structurally sound, cost-effective, and labor-saving for installers. This is an exciting opportunity to be at the forefront of a unique industry while supporting high-visibility projects across sectors such as Hospitals, Biotech, Microelectronics, Military/Government, and large-scale Commercial Construction.

You will be responsible for daily inside sales activities, including order intake and processing from sales representatives and customers, supporting internal branches and contractor offices/job sites, and ensuring that our labor-saving attachment solutions are delivered accurately and on time.

• Manage and process incoming orders from both sales representatives and customers with accuracy, professionalism, and efficiency.
• Field and direct all incoming Tomarco calls, ensuring timely distribution and follow-up.
• Enter items and pricing into the system for accurate sales orders.
• Prioritize customer orders and coordinate with production teams to meet deadlines.
• Support production teams with scheduling, coordination, and documentation as needed.
• Provide exceptional customer service by fostering respectful and professional relationships.
• Coordinate with transportation providers to schedule inbound and outbound shipments.
• Operate and maintain warehouse equipment safely (e.g., forklifts, trucks, related machinery).
• Maintain accurate records by completing all required paperwork promptly and legibly.
• Ensure the warehouse remains clean, organized, and compliant with safety standards.
• Generate invoices, shipping labels, and documentation for sales orders and staff shipments.
• Assist sales staff with preparing quotes, proposals, letterheads, and marketing materials.
• Track open orders and follow up to ensure timely billing and fulfillment.
• Review and verify incoming purchase orders for accuracy and completeness.
• Enter order details into the system (ERP, CRM, or LMS) promptly and accurately.
• Coordinate with inventory and warehouse teams to ensure product availability and timely fulfillment.
• Communicate order status, delays, or issues to customers and internal stakeholders, including sales personnel.
• Monitor order progress and follow up on back orders or special requests.
• Resolve discrepancies related to pricing, quantities, or shipping.
• Maintain accurate records of all transactions and customer interactions.
• Collaborate with sales, logistics, and finance teams to streamline the order-to-cash process.
• Ensure compliance with company policies and customer-specific requirements.

• Experience: Minimum 2 years in customer service or inside sales (construction supply experience strongly preferred).
• Software
  
  Skills:
  
  Proficiency with MAS/SAGE software required; ERP/CRM systems experience a plus.
• Industry Knowledge: Previous inside sales or customer service in construction or industrial sales preferred.
• Technical
  
  Skills:
  
  Proficient with Microsoft Word and Excel; strong computer literacy.
• Professional
  
  Skills:
  
  Strong communication (verbal & written), organizational skills, and attention to detail.
• Work Style: Ability to work independently while following processes; thrives in a fast-paced environment.
• Personal Attributes: Professional, punctual, team-oriented, and approachable with a strong work ethic.
• Preferred: Familiarity with the construction industry; bilingual in English/Spanish is a plus.

The successful candidate must also pass a background check.

La Mirada, CA