Counter Sales Lead

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Full Time Sales La Palma, La Palma, CA, US

30+ days ago Requisition

Salary Range: $24.00 To $28.00 Hourly

$24.00 - $28.00, depending on experience

When the counter gets busy or a customer has a difficult product question, you’ll help the team find a clear path forward. The Counter Sales Lead supports daily workflow, coaches teammates, handles escalated issues, and works with other departments so orders and pickups move smoothly.

What you can expect

• Medical, dental, and vision coverage;
  Multi Sales pays 90% of the base plan premium.
• Employer-paid group life insurance and an Employee Assistance Program.
• Safe Harbor 401(k) with profit sharing
• 10 paid holidays, and paid time off.
• Product training and opportunities to take on more responsibility.

What you’ll do

• Guide daily counter workflow and help teammates with complex transactions and customer questions.
• Use your knowledge of door and gate automation, electrical, and mechanical products to resolve technical issues.
• Coordinate vendor returns with Purchasing and check prepull, online, and over committed orders for timely pickup.
• Train counter staff on returns, special orders, warranties, advance replacements, and ERP account updates.
• Help arrange coverage and training, open or close the branch, and provide temporary counter coverage at other branches when needed.

What you’ll bring

• Strong industrial or wholesale customer service experience and the credibility to guide peers.
• Technical knowledge of door and gate automation and related electrical or mechanical systems.
• Calm judgment with escalated customer concerns and the ability to juggle changing priorities.
• Comfort using Microsoft Office and ERP software; previous warehouse experience is helpful.
• A high school diploma or GED, or 3 to 4 years of customer service experience or an undergraduate degree; a valid driver’s license and ability to lift up to 50 pounds.

Applicants must be authorized to work in the United States and complete applicable pre-employment screening.