Implementation Consultant II - Key Accounts

Job Description
** NOTE**:
While the La Palma, CA, office is preferred, the hiring management team may be open to home shored talent that is currently residing in the Greater Los Angeles area.

Unlock Your Career Potential:
Implementation  you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease.

You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant II – Key Accounts. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Consult with clients to deliver a comprehensive ADP solution

Guide and drive the client towards the best solution for their business needs

Analyze existing systems, interface requirements, business processes

Partner with clients to understand their business and related needs

Incorporate new processes, tools and approaches when recommending an ADP solution

Utilize broad knowledge to recommend solutions to the client when appropriate

Understand client business issues and concerns and recommend and implement appropriate solutions

Build long term relationships and trust

Interact/collaborate with ADP associates in sales and customer service

Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise QUALIFICATIONS

REQUIRED:

At least 3 years of experience working in a client service/customer service environment

At least 1 year of business consulting experience.

Bachelor's degree or equivalent in education and experience

Job Requirements

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who have the following:

FPC certification highly preferredPEO Implementation experience/expertise highly preferred

Proven ability to maintain focus and work effectively with multiple demands

Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks

Strong client relationship skills including the ability to influence clients and guide them to best solution to help resolve their client needs

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level

Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Proficient in the latest web technologies and working knowledge of various operating systems

Excellent analytical skills and time management skills

Excellent communication skills both verbal and written

Proficient using Microsoft Office Job Details Job Type: Full-Time Salaried:
Salaried