Business Office Manager; Long Term Care

Green Acres Nursing & Rehab

Location: La Plata, Maryland
Job Type: Full-Time
Department: Administration / Business Office

Green Acres Nursing & Rehab is seeking a motivated, detail-oriented, and experienced Business Office Manager (BOM) to join our leadership team.

We are a skilled nursing and long-term care community dedicated to providing quality care and exceptional service to our residents and families.

The ideal candidate will have a strong background in healthcare billing, accounts receivable, collections, and financial operations.
Previous experience in a skilled nursing facility or long-term care setting is highly preferred; however, candidates with relevant healthcare business office experience are encouraged to apply.

• Oversee daily business office operations, including resident billing, accounts receivable, collections, and financial recordkeeping.

• Manage Medicare, Medicaid, managed care, commercial insurance, and private-pay billing processes.

• Monitor outstanding accounts receivable balances, follow up on delinquent accounts, and implement appropriate collection strategies.

• Coordinate Medicaid pending applications and follow up with residents, families, and appropriate agencies to facilitate timely resolution.

• Maintain accurate resident financial records, admission documentation, payer information, and account balances.

• Oversee resident trust accounts, deposits, reconciliations, and other financial transactions in accordance with applicable regulations.

• Monitor daily census information and collaborate with Admissions and clinical departments to ensure accurate billing and reimbursement.

• Assist with insurance verification, claims follow-up, payment posting, and resolution of billing discrepancies.

• Prepare monthly financial reports, accounts receivable aging reports, and other business office reports for leadership.

• Communicate professionally with residents, families, and responsible parties regarding financial obligations and account inquiries.

• Collaborate with the Administrator and interdisciplinary leadership team to support facility operations and financial performance.

• Maintain compliance with applicable federal and state regulations, company policies, and confidentiality requirements.

• Previous experience in healthcare billing, accounts receivable, collections, accounting, or business office management.

• Skilled nursing or long-term care business office experience strongly preferred.

• Knowledge of Medicare, Medicaid, managed care, and private-pay billing processes preferred.

• Experience with Point Click Care  (PCC) or similar healthcare billing software preferred.

• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

• Strong organizational, analytical, communication, and problem-solv­ing skills.

• Ability to manage multiple priorities, meet deadlines, and work independently.

• Strong attention to detail, professionalism, and commitment to confidentiality.

• Previous supervisory or leadership experience preferred.

• High school diploma or equivalent required and at least 5 years' experience in a business office preferred; associate or bachelor's degree in business administration, Accounting, Finance, or a related field preferred.

We are looking for a dependable professional who takes ownership of responsibilities, demonstrates strong follow-through, and understands the importance of accurate billing and timely collections.

The successful candidate will be comfortable working in a fast-paced healthcare environment, collaborating with multiple departments, and communicating with residents and families in a respectful and compassionate manner.

At Green Acres Nursing & Rehab, we value teamwork, accountability, professionalism, and a shared commitment to serving our residents. The Business Office Manager plays an important role in supporting the financial stability and daily operations of our community.

Green Acres Nursing & Rehab is an Equal Opportunity Employer.