Mediation Center Program Assistant

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education.

CSM offers excellent health insurance benefits;
State Retirement Pension plan; wellness programs;
Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break.

The Mediation Center Program Assistant assists the Director in coordination of the Mediation Program, which provides mediation services to the citizens of Charles County and various referral partners. The program offers mediation to include parenting plans, divorce plans, facilitation, conflict workshops, community conferencing, and dialogue circles services. Duties related to the various programs include responding to telephone inquiries and e-mails, performing intakes, and scheduling mediations for citizens who wish to utilize mediation services.

The Program Assistant coordinates volunteers who perform mediation services. Additionally, the Program Assistant is responsible for triaging community conference referrals to confirm participants’ interest in services and facilitating the handoff to the appropriate facilitators.

Reports to:

Director I, Mediation Center.

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

• Conduct phone intakes from self-referrals and walk-ins and make proactive mediation intake calls to District Court ADR and Outreach referrals.

• Coordinate setting up mediations to include volunteer management, site location, and participant notifications.

• Follow mediation cases from initial intake calls to conclusion to include entering data into Insightly, coordination of location, times, dates, stats and closing cases.

• Make triage calls for Community Conferences resulting from referrals from school administrators to confirm the parents want to move forward with the conference.

• Collect data as needed from the center services for MACRO, CMM and Outreach partners. Input data into Insightly and any other reports as needed.
• Assist in preparation of grant reports pertinent to the program.

• Monitor and coordinate site, partnership, and outreach follow-up for continued mediation referrals.

• Performs other related duties as assigned.

• High school diploma or GED Certificate.
• Proficient in Microsoft Office Suite.

• Completion of 45 Hour Basic Mediation Training by Community Mediation Maryland (CMM).
• Experience with Help Desk or Customer service calls.

• Ability to manage, track, and keep accurate statistics.
• Excellent oral, active listening, written, presentation, interpersonal communication skills.
• Effective and creative problem solver that has training as an inclusive mediator or is committed to being trained as a mediator.
• Possesses a passion for conflict management and social justice.
• Receptive to constructive feedback from partners, staff, Local Advisory Council, volunteers, and others.
• Proven ability to work effectively with a wide range of constituencies.
• Ability to work with a diverse staff and client community.
• Ability to communicate effectively through oral and written communications.
• High ethics, integrity, and confidentiality consistent with the position.
• Attention to detail and follow-through and ability to juggle multiple projects effectively.
• Ability to work well with people of diverse ages, ethnicities, and education levels.
• Ability to use good judgment, respect confidentiality, and exercise sensitivity when confronted with conflict.
• Ability to stay focused during time…