Mediation Center Program Assistant Job La Plata area,Maryland USA,Administrative/Clerical

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education.

We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

excellent health insurance benefits
State Retirement Pension plan
wellness programs
Code Green early closure Fridays in the summer
college closure for spring break and several major holidays, including the week between Christmas and New Year
for several days in March for Spring Break

The Mediation Center Program Assistant assists the Director in coordination of the Mediation Program, which provides mediation services to the citizens of Charles County and various referral partners. The program offers mediation to include parenting plans, divorce plans, facilitation, conflict workshops, community conferencing, and dialogue circles services. Duties related to the various programs include responding to telephone inquiries and e-mails, performing intakes, and scheduling mediations for citizens who wish to utilize mediation services.

The Program Assistant coordinates volunteers who perform mediation services. Additionally, the Program Assistant is responsible for triaging community conference referrals to confirm participants’ interest in services and facilitating the handoff to the appropriate facilitators.

Reports to:

Director I, Mediation Center

The hiring salary for this position will be from the min to mid-point of the salary range advertised.

This position is open until filled.

Mediation Intake - 25%

Conduct phone intakes from self-referrals and walk-ins and make pro-active mediation intake calls to District Court ADR and Outreach referrals.

Mediation Scheduling- 25%

Coordinate setting up mediations to include volunteer management, site location, and participant notifications.

Case Management - 25%

Follow mediation cases from initial intake calls to conclusion to include entering data into Insightly, coordination of location, times, dates, stats and closing cases.

Pre-prep Call Community Conference - 15%

Make triage calls for Community Conferences resulting from referrals from school administrators to confirm the parents want to move forward with the conference.

Data Collection & Entry - 5%

Collect data as needed from the center services for MACRO, CMM and Outreach partners. Input data into Insightly and any other reports as needed.
Assists in preparation of grant reports pertinent to the program.

Outreach - 5%

Monitor and coordinate site, partnership, and outreach follow-up for continued mediation referrals.

Additional Duties:

Performs other related duties as assigned.

High school diploma or GED Certificate.
Proficient in Microsoft Office Suite.

Preferred

Education and Experience:

Completion of 45 Hour Basic Mediation Training by Community Mediation Maryland (CMM).
Experience with Help Desk or Customer service calls

Ability to manage, track, and keep accurate statistics.
Excellent oral, active listening, written, presentation, interpersonal communication skills.
Effective and creative problem solver that has training as an inclusive mediator or is committed to being trained as a mediator.
Possesses a passion for conflict management and social justice.
Receptive to constructive feedback from partners, staff, Local Advisory Council, volunteers, and others.
Proven ability to work effectively with a wide range of constituencies.
Ability to work with a diverse staff and client community.
Abi…