Director , Student Account Services - Operations

Director I Of Student Account Services
- Operations

Located 45 minutes from the Nation's Capital and nestled in a history-rich region of Southern Maryland, the College of Southern Maryland (CSM) has twice been recognized by the Aspen Institute as one of the top 150 community colleges in the nation. CSM is also nationally ranked among the top 100 producers of minority associate degrees across many fields. With more than 100 academic programs, CSM is known for its student-centered focus, innovation, and responsiveness to our regional workforce and community.

CSM offers excellent health insurance benefits;
State Retirement Pension plan; wellness programs;
Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Director I of Student Account Services
- Operations is responsible for supervising, directing, and managing the daily operations of the Student Account Services Office (Bursar's Office-BUR) overseeing the collection and deposit of all student and third-party receipts for tuition and fees in accordance with established procedures, regulations, and compliance. The Director I provides systematic research, account analysis, resolution of account billing anomalies and oversees the financial accuracy and integrity of financial data.

This position is responsible for overseeing the operational and technical functions of Student Account Services, ensuring seamless integration of systems, compliance with regulations, and efficient service delivery across all campuses. The individual in this position performs senior level work under limited supervision with considerable latitude for the use of initiative and independent judgement.

Reports to:

Director II, Student Account Services

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

25% Financial Operations

• Generates aging reports and verifies/reconciles outstanding balances for five subledgers. Initiates review/corrections for residency, waivers, billing anomalies, course adjustments, and reconciliation of continuing education and credit ERP systems.
• Assists Director II with maintenance of all Student Account Services web pages which includes non-credit/credit term-based payment plan updates, tuition increases, catalog amendments, policy/process updates, refund tables by semester, payment due dates, and other information.
• Assists Director II with 1098T annual forms testing, reviewing, and disbursing via mail or portal.
• Manages Touch Net student payment portal assisting staff and students with failed, voided, declined online and in-person credit card payments.
• Generates daily Touch Net reports for ACC for Colleague Self Service and Lumens payment transactions.
• Backs up Director II with daily reconciliations, Bank of America wire payments, and Touch Net reports. Assists partnering Director I with creation and maintenance of 9 Touch Net Market Place web stores with 156 total product offerings, ensuring revenue is posted to the correct cost centers.
• Updates include adjustments to verbiage, changes to graphics, and updates on events/offerings.
• Provides itemized revenue reports to departments on demand, processing refund requests, and researches inquiries.
• Revenue generation of $183,000 per fiscal year.
• Manages CSMMarket
  
  Place shared email. Touch Net serves as a secure payment processor for third party payments such as testing centers, athletic camps/clinics,…