Customer Service Rep

Join to apply for the Customer Service Rep role at Specialty Building Products
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We are currently looking for a Customer Service Rep / Inside Sales Support for the 1st Shift (Monday - Friday, 7:30 am to 4:30 pm) to join our VALUES‑based organization. In this role you will focus on:

• Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
• Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
• Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
• Maintain detailed records of interactions with the customers in an orderly manner
• Posting Orders
• Print Pick and Pack
• Invoicing
• Other duties, as assigned and requested by supervisor

• Minimum of 1-2 years of customer service experience
• Prior wholesale lumber product experience, a bonus
• Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. At SBP we are a people‑first organization, built on a strong culture and standards for success.

We value your perspective and want to learn more about you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company‑Paid Life Insurance & Disability
• 401(k) with Company Match
• Company‑Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS ADDITIONAL PERKS!

We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

• Entry level

• Full-time

• Customer Service
• Industries:
  Consumer Services