Technical Support Shift Lead: Ops & Coaching
Listed on 2026-10-15
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IT/Tech
IT Support, Technical Support
Surf Internet is seeking a Technical Support Shift Manager to lead the Tier 1 and Tier 2 teams during the assigned shift, ensuring staffing, queue coverage, and a consistent customer experience. You will coach staff, manage escalations, monitor real-time performance, and partner with cross-functional teams to maintain SLA performance and high service levels.
The role requires strong leadership, excellent communication, and the ability to make quick operational decisions during outages or
For the Technical Support Shift Lead:
Real-Time Ops & Coaching position at Surf Internet, we are reviewing applications now.
This opportunity is for the Technical Support Shift Lead:
Real-Time Ops & Coaching role at Surf Internet.
We are seeking a motivated Technical Support Shift Lead:
Real-Time Ops & Coaching to join Surf Internet in La Porte, IN, United States.
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