Senior Director of Operations

Why You’ll Love Being Part of Our Team:
Complimentary Family YMCA Membership:
Enjoy unlimited access to the YMCA’s exceptional facilities—fitness centers, classes, pools, and more—at absolutely no cost to you or your family! Exclusive Discounts on Programs:
Take advantage of special discounts on exciting programs, classes, and activities, all at a fraction of the cost. PTO After 90 Days:
Recharge and rejuvenate with paid time off after 90 days of service.

The Senior Director of Operations is a critical strategic leadership role responsible for the overall operational efficacy, standardization, and future readiness of the La Porte County Family YMCA. This position is designed for a dynamic leader to optimize current association-wide processes while simultaneously playing a pivotal role in planning for new facilities. The Director will initially focus on systems integrations and operational consistency across all existing branches and programs, with the clear progression plan to transition into the dedicated Branch Director of the new La Porte YMCA facility upon its completion and opening.

Fulfill Y’s mission to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. Promote and incorporate the YMCA’s core values and mission into all aspects of the job in the community. Lead the coordination, implementation, and tracking of the organization’s strategic plan. Drive the creation, documentation, and implementation of clear SOPs and best practices across all critical functions, including membership, recruitment/retention, program registration/delivery, facility management, and customer service for all branches.

Coordinate the annual budget development process with department heads and the CEO. Oversee association-wide compliance with all local, state, and federal regulations, safety standards, and YMCA best practices, minimizing organizational risk. Develop, implement, and track association-wide strategies for membership acquisition and retention, ensuring consistent messaging, high member satisfaction, and attainment of growth targets. Oversee the development and standardization of high-quality, mission‑aligned programs across all branches, utilizing data and community needs assessments to ensure relevance, impact and growth.

Develop and track KPIs for membership growth, program participation/quality, operational efficiency, and member satisfaction, using data to drive continuous improvement. Develop and execute seamless operational transition plans from current facilities and systems to future models. Provide direct operational guidance and support to the branch directors serving as a resource for problem‑solving, operational troubleshooting, and consistency in program delivery. May be assigned to provide direct day‑to‑day support in the absence of branch leaders.

Perform all other duties as assigned. Serve as a member of the Association Leadership Team. Participate as an active team member for overall advancement of the Association.

Employer‑Sponsored Medical & Dental Insurance:
Comprehensive coverage to support your health and well‑being. Free Mental Health Support & Virtual Doctor Access:
Complimentary access to mental health resources and virtual healthcare consultations for all full‑time and part‑time staff. Retirement Plans:
Build your future with access to a 403(b) Savings Plan and 401(a) Retirement Plan (after meeting service requirements). Flexible

Hours:

Enjoy the freedom to create a schedule that works best for you and your life. Join us for more than just a job—this is your opportunity to live well, stay active, and plan for a secure tomorrow! Apply today!

QUALIFICATIONS:

Works effectively with people of different backgrounds, abilities, opinions and perceptions. Must be at least 21 years of age. Must maintain a current motor vehicle license and acceptable driving record that meets YMCA standards. 5+ years of experience in multi‑site operational leadership or general management, preferably within the YMCA or non‑profit, fitness, hospitality, or recreation industries, with a proven track…