Senior Director of Operations

Job Description

La Porte County Family YMCA is launching a New Senior Director of Operations to elevate branches and open our new YMCA. The Senior Director of Operations is a critical strategic leadership role responsible for the overall operational efficacy, standardization, and future readiness of the La Porte County Family YMCA. This position is designed for a dynamic leader to optimize current association‑wide processes while simultaneously playing a pivotal role in planning for new facilities.

The Director will initially focus on systems integrations and operational consistency across all existing branches and programs, with a clear progression plan to transition into the dedicated Branch Director of the new La Porte YMCA facility upon its completion and opening.

• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Must be at least 21 years of age.
• Must maintain a current motor vehicle license and acceptable driving record that meets YMCA standards.
• 5+ years of experience in multi‑site operational leadership or general management, preferably within the YMCA or non‑profit, fitness, hospitality, or recreation industries, with a proven track record in membership and program growth.
• Proven track record of standardizing processes, improving operational efficiency, and managing facilities.
• Experience with strategic planning implementation, performance measurement, and comprehensive budget management (formation and oversight).
• Demonstrated ability to lead and motivate teams through change and transition periods.
• Excellent project management skills, strategic thinking capabilities, and strong analytical skills.
• Bachelor’s degree required;
  Master’s degree in Business, Public Administration, or related field preferred.
• Required trainings:
• Within 30 days of hire:
  Child Abuse Prevention (West Bend online).
• Within 30 days of hire:
  Blood Borne Pathogens (West Bend online).
• Within 60 days of hire: CPR and First Aid.
• Within 90 days of hire:
  Listen First and Y Welcome.
• Proficient in all standard business software including Google platforms and Microsoft Office.

• Fulfill Y’s mission to put Christian principles into practice through programs that build healthy spirit, mind, and body for all.
• Promote and incorporate the YMCA’s core values and mission into all aspects of the job in the community.
• Lead the coordination, implementation, and tracking of the organization’s strategic plan.
• Drive the creation, documentation, and implementation of clear SOPs and best practices across all critical functions, including membership, recruitment/retention, program registration/delivery, facility management, and customer service for all branches.
• Coordinate the annual budget development process with department heads and the CEO.
• Oversee association‑wide compliance with all local, state, and federal regulations, safety standards, and YMCA best practices, minimizing organizational risk.
• Develop, implement, and track association‑wide strategies for membership acquisition and retention, ensuring consistent messaging, high member satisfaction, and attainment of growth targets.
• Oversee the development and standardization of high‑quality, mission‑aligned programs across all branches, utilizing data and community needs assessments to ensure relevance, impact and growth.
• Develop and track KPIs for membership growth, program participation/quality, operational efficiency, and member satisfaction, using data to drive continuous improvement.
• Develop and execute seamless operational transition plans from current facilities and systems to future models.
• Provide direct operational guidance and support to the branch directors serving as a resource for problem‑solving, operational troubleshooting, and consistency in program delivery.
• May be assigned to provide direct day‑to‑day support in the absence of branch leaders.
• Perform all other duties as assigned.
• Serve as a member of the Association Leadership Team.
• Participate as an active team member for overall advancement of the Association.

Mission Advancement: Models and teaches the Y’s values. Ensures a high…