Shift Manager

Job Overview

Shift Manager role at McDonald's in a restaurant owned and operated by an independent franchisee. This franchisee holds the license to use McDonald’s logos and food products but is a separate employer from McDonald’s USA. If hired, the franchisee will be your employer, responsible for all employment matters.

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience at each visit. A Shift Manager provides leadership to crew and other managers during a shift to maintain Quality, Service, and Cleanliness for customers. Shift Managers perform tasks such as planning for each shift, monitoring performance, taking actions to meet McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare them for a successful shift.

They may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

• Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment.
• Positive team player with a flexible schedule who enjoys working in a fast‑paced environment.
• Minimum age 18 years.

• 15–25 days paid vacation
• 10 paid holidays and an 8‑week sabbatical every 10 years
• Education through Archways to Opportunity, including opportunities to earn a High School diploma, college tuition assistance, and English as a second language classes
• Medical, dental, and vision coverage
• Pre‑tax flexible spending accounts
• Short‑ and long‑term disability, life and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

This job description provides an overview of the Shift Manager role and is not exhaustive. By applying, you acknowledge that you are applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. All employment decisions are handled by the franchisee.

Entry level

Full‑time

Management and Manufacturing – Restaurants