Customer Service

Job Details

Level
:
Entry

Job Location
: TX - Corporate Office - La Porte, TX 77571

Position Type
:
Full Time

Education Level
:
High School

Travel Percentage
:
None

Job Shift
:
Day

Job Category
:
Customer Service

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for products or services requested collecting deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible cause.
• Maintain accurate customer account information.
• Coordinate with CSR manager in collecting, analyzing and reporting customer data for management reporting.
• Must perform job in a safe manner and observe all safety rules and guidelines.
• Other duties as assigned.

• High School Diploma or equivalent with a minimum of three (3) years of related CSR experience.
• Proficient in Microsoft Office including Excel and other job related software/e-technology/cloud based solutions.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must demonstrate the ability to effectively communicate, negotiate and resolve customer issues ensuring business outcomes.
• Ability to follow specific instructions and adhere to safety guidelines.
• Must have valid state issued Driver’s License as required to drive on company business.
• Bilingual English-Spanish preferred.

The work is performed in an office setting with moderate noise level. This job occasionally requires the employee to stand; walk; sit; use hands; climb stairs; balance; stoop; kneel; read; talk or hear. The employee must lift and/or move up to 25 pounds. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee should never attempt to lift more than 25 pounds.