Client Services Representative

Animal Clinic of La Porte, La Porte TX, cultivates a fun, authentic, and compassionate work environment. Our mission is to provide quality care with compassion to every patient and client. We offer a family atmosphere with minimal turnover, consistent volumes, and a high level of medicine.

We are a high-quality, AAHA accredited hospital, and care deeply about making sure pets have everything they need to be happy and healthy by providing clear communication built on trust and integrity. Our excellent client service and quality patient care foster long-term relationships.

As the Customer Service Representative, you will identify the client's needs, clarify information, keep records of all conversations in our database, research information, and provide solutions to problems. You will seize opportunities to recommend additional products and services when they arise and be responsible for processing financial transactions.

Schedule: Part-Time. Available to work on weekends and holidays.

• Customer-centric and leadership abilities.
• Bond with clients and keep a positive demeanor in the reception area.
• Accurately maintain and prepare records, consent forms, and other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
• Strong attention to detail and organizational skills.
• Accurately and compassionately communicate estimates and treatment plans.
• Experience with Cornerstone is a plus.

• High school diploma or equivalent.
• Prior experience in a full-service veterinary clinic, 2+ years of experience preferred.
• Possess a cheerful demeanor and contribute to a positive work environment.
• Excellent communication skills, including written and verbal language skills in English.
• Professional appearance required; scrubs are to be worn at all times.
• Able to work all shifts, including weekends (Saturdays) & holidays if the clinic is open.
• Be at least 18 years or older.
• Work well independently and in a group.

All your information will be kept confidential according to EEO guidelines.

If you are looking for a career adventure and an opportunity for unmatched personal growth, we want to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.