Computer Support Specialist III

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This range is provided by City of La Porte. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$26.00/hr - $33.00/hr

• Category:
  Full-Time
• Status:
  Open
• Hourly:
  Min. $26.432 - Mid. $33.040
• Published:
  December 8, 2025
• Closing:
  Until Filled

To provide end user support on computer hardware and applications; to manage the use of a wide variety of automated data processing hardware and software; to identify and correct problems with the city’s data processing systems; to maintain effective communications between users and the Information Technology Division; to conduct or coordinate application training for users; work with users to determine needs and make recommendations for equipment, software, and systems to improve productivity;

coordinate and assist with the implementation of new hardware and software by staff and vendors.

Receive general supervision from the Information Technology Manager.

• Demonstrates proficiency in moderating meetings and effectively communicating in written and verbal formats with internal departments, divisions, and vendors.
• Exhibits a strong commitment to prioritizing customer needs, maintains a “customer first” mindset, adept at overcoming obstacles and cultivating positive relationships.
• Point of Contact and support for Public Safety GRID (Gulf Region Information Dispatch) Consortium for City of La Porte Police, Fire and EMS units and devices.
• Install and maintain existing software applications such as Central Square solution(s), Tyler Technology solution(s), Microsoft Office 365, Anti-Malware, Incode Court software and more.
• Assist in the design and implementation of new IT infrastructure and applications.
• Assist in management of Microsoft Active Directory including user account creation and deletion.
• Assist in adding and removing users to the City of La Porte’s HVS telephone system and access security system.
• Monitor and troubleshoot the performance of computer systems, telephony, and networks.
• Provide professional advice and recommendations to enhance system functionalities, data processing and applications within departments and for the City as a whole.
• Assist in managing incoming request to the IT Help Desk.
• Install, maintain, and repair City owned IT assets.
• Prepare reports for departments as requested in addition to regular reporting requirements.
• Responsible for meeting deadlines on project plans assigned.
• Collaborate with the IT group, determine and prioritize user requests.
• Assist with setting up and running meetings held in City Council Chambers both during and outside of normal working hours.
• Participate in disaster recovery and business continuity planning.
• Assist in Emergency Operations Center planning and events.
• Perform related duties as assigned.

For indefinite periods of time: mobility within an office environment; exposure to radiation and electrical hazards; typing; standing; squatting; sitting; seeing; lifting and carrying up to 50 pounds; filing; crawling; climbing; walking; cleaning; reading; reaching above shoulder level; using both hands for simple and firm grasping; clarity of hearing; communicating clearly and effectively, in person and by telephone; fine finger manipulation;

operation of a personal computer, calculator, and printer; operation of small hand tools, break out box, and soldering iron; operating a motor vehicle through city traffic.

• Knowledge of principles, uses and operational characteristics of computers as well as mobile devices.
• Experience with one or more of the following is desirable:
  Microsoft Office 365, Cognos reporting, Incode, Public Safety software and Central Square Finance Enterprise.
• Effective training and instructional techniques.
• Microsoft Windows operating systems, including active directory, group policies, DNS, DHCP.
• Troubleshooting and support of systems, networks, and telephony.
• Troubleshooting and support of the FordAV or other audio visual…