Lead Field Service Technician

Overview

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment.

If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

We are looking for a talented Lead Field Service Technician who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong repair skills and provide unmatched service to our customers. You will perform vibration analysis, thermographic imaging, and various electrical tests as you diagnose and repair units. This is a hands-on position requiring the aptitude and attitude to do whatever it takes to safely get the customer’s back online.

IPS Field Service Technicians demonstrate strong repair skills and commitment to providing an Unmatched Customer Experience.

• Oversee field service technicians in the field.
• Represent the company in a knowledgeable and professional manner.
• Assist with developing proposals, performing job walks and defining work scope to meet customer needs and requirements on reliability, preventative maintenance, motor change-outs, and testing of customer equipment.
• Perform on-the-job training of subordinate workers in advanced electrical skills and maintenance practices.
• Assume responsibility as assigned and act on own authority accordingly.
• Complete field service safety checklist on every job to identify and mitigate job hazards.
• Perform electrical tests using portable electronic equipment including Megger®, PdMA MCE, Multimeter and DLRO.
• Install/Remove AC and DC electric motors, laser align equipment, read precision measuring tools such as micrometers, replace sleeve and anti-friction bearings, set seals, air gaps, torque critical components to proper torque specs.
• Strong problem-solving skills and the ability to work alone or in teams to get work done in tough environments.
• Interpret and ensure compliance with operating policies and procedures.
• Clean electro-mechanical equipment as needed using methods including bead blasting, ice blasting, and solvent cleaning.
• Maintain close relationships with customers as well as the sales, marketing, field service, and service center technical teams.
• Prepare technical reports to provide information on equipment conditions and recommended actions.

• PdMA testing experience preferred.
• Level I Vibration Analysis preferred.
• 2+ years of AC/DC motor experience.
• Strong attention to detail and ability to follow directions with precise execution.
• Ability to work in a fast-paced environment, follow standardized work procedures, and apply strong analytical problem-solving dynamics in a continuous improvement environment.
• Ability to collaborate with team members.
• Strong customer focus with professional communication.
• Available and willing to work flexible hours, overtime and weekends as required, willingness to be on call.
• Ability to perform math functions including addition, subtraction, multiplication, and division, including understanding fractions and percentages.
• Strong verbal and written communication skills.
• Basic computer skills.
• Must have a valid Driver’s License and acceptable driving record.
• Ability to travel locally and overnight.

Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.

Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.

Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.

Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.

Communicate effectively and with purpose. You keep…