Comfort Station Supervisor

Comfort Station Supervisor

The Madison Club is seeking a Comfort Station Supervisor to join the Comfort Stations Department. In this role, the Comfort Station Supervisor is responsible for coordinating day to day service operations to ensure a clean, well-stocked, and customer focused environment. This role includes preparing and managing market lists, addressing customer inquiries, and maintaining a friendly, service-oriented atmosphere, consistent with expectations for supervisory roles that emphasize customer service excellence.

The supervisor also manages inventory by monitoring stock levels, ordering supplies, and ensuring merchandise accuracy, aligning with common supervisory duties such as inventory control and replenishment.

Key Responsibilities

• Manage market lists and place orders for required products as needed
• Conduct a weekly inventory count of all Comfort Station items
• Assist with execution and development of training Comfort Station Attendants to ensure they understand the role and expectations
• Provide exceptional level of service for all members and guests during comfort station experience
• Make sure all comfort stations are in compliance with all sanitation and safety regulations at all times
• Report any maintenance problems or safety issues promptly
• Placing orders with kitchen and outside vendors to ensure products are never unavailable
• Make sure daily set-up and break down is consistent and in line with SOP
• Any other duties as assigned

Qualifications

• Demonstrated ability to coach and mentor team members
• Strong collaboration skills
• High School diploma or GED
• Excellent verbal and written communication abilities
• Previous experience in a food & beverage supervisory role

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company's good faith estimate of the annual rate it expects to pay for this role is $77,176 and is based on applicable and specialized experience and location.