Customer Service Representative; Sales

CUSTOMER SERVICE REPRESENTATIVE - PARTHENON TUBE, INC.

- LAVERGNE, TN

With direction, the Customer Service Representative serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. Other responsibilities include responding to inquiries about products and services from customers, Account Executives, Inside Sales Representatives and other sources as situations arise. The incumbent will have direct responsibility for several accounts within the company.

• Embraces the 1 T.E.A.M culture.
• Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
• Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
• Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
• Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
• Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
• Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
• Manage customer requirements using PRP system for PO blanket release driven accounts.
• Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
• Responsible for generation and distribution of reports
• Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
• Manage and complete new quotes and re-quotes as requested from Account Executive.
• Other responsibilities and duties as assigned.

N/A

• Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
• Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
• Strong organization, planning, and multi-tasking, time management and prioritizing skills.
• Willingness to learn and ask questions as needed.

• High School Diploma or GED required
• Associates or bachelor's degree in related field, preferred.
• One to three years of previous customer service experience
• Related industry knowledge, a plus.

N/A

The noise level in the work environment is usually low to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…