Server Support Specialist

Base pay range

$28.00/hr - $30.00/hr

• Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
• Hardware Maintenance: Perform regular maintenance and health checks on servers, including hardware performance, updating firmware, and replacing or upgrading components.
• Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
• Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
• System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
• Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
• Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
• Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
• Data Center Operations: Support data center operations, ensuring NVIDIA servers are properly rack‑mounted, cabled, and positioned for optimal airflow and cooling.

• Proven experience working with servers or similar high‑performance computing hardware.
• Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
• Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
• Proficiency with server diagnostics tools and hardware monitoring software.

• Experience with NVIDIA‑specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
• Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high‑performance computing environments.
• Knowledge of server management frameworks like IPMI, iLO, or similar.
• IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on‑premises server infrastructure.

Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods, and move about production and warehouse facilities.

The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.

Entry level

Contract

Information Technology

IT System Installation and Disposal and Computers and Electronics Manufacturing