Industrial Equipment Support

Join to apply for the Industrial Equipment Support role at JPW Industries

Location:

La Vergne, TN

At JPW Industries, we are redefining excellence in industrial tools and machinery. With industry shaping brands like Jet, Powermatic, Wilton, Edwards, Baileigh and Axiom, we lead the way in delivering high quality solutions to professionals worldwide. Join us and play a pivotal role in shaping the future of our products and industry.

In our Industrial Equipment Support role, you will be the front line of product expertise providing technical assistance and troubleshooting guidance for JPW’s product lines. You will work with end-users, distributors, sales reps, ASC personnel, and internal teams to ensure that every technical issue is resolved efficiently and professionally.

• Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation.
• Respond promptly to inquiries, complaints, and questions from JPW stakeholders regarding product application and specifications.
• Coordinate field service activities and assign authorization numbers to field service personnel.
• Enter work orders, monitor repair progress, and ensure accurate status updates in the business system.
• Stay up to date on product lines and changes while maintaining knowledge of product operations and materials.
• Communicate professionally with internal and external customers via phone, email, and written correspondence.
• Report recurring or significant product issues to management and relevant departments.
• Promote JPW’s core values of integrity, teamwork, and innovation across all interactions.
• Perform additional projects and responsibilities as assigned.

• Education:
  
  High school diploma required; bachelor’s degree preferred.
• Experience:
  
  3–5 years of related experience may substitute for formal education.
• Technical Knowledge:
  Working knowledge of metalworking and woodworking machinery preferred; familiarity with testing and measuring instruments such as micrometers, calipers, and dial indicators.
• Communication
  
  Skills:
  
  Strong verbal and written communication abilities; able to explain detailed technical information clearly and professionally.
• Problem Solving:
  Ability to assess complex technical issues, remain calm under pressure, and focus on effective resolutions.
• Computer
  
  Skills:
  
  Proficiency with Microsoft Office (Excel, Word, Outlook) and basic technical systems.
• Organization:
  Ability to plan, prioritize, and manage multiple tasks effectively.
• Safety:
  Knowledge of safety standards and personal protective equipment; commitment to a safe workplace.
• Independence:
  Self-motivated and capable of working unsupervised in a fast-paced environment.

• Competitive Pay + Annual Bonuses
• Comprehensive Benefits:
  Medical, dental, vision, life insurance, disability, telehealth, and more from Day 1
• Retirement Plans & Employer Contributions
• Generous 3 Weeks PTO + Paid Holidays
• Career Development & Learning Opportunities
• Team Member Appreciation Events
• A Culture That Values Integrity, Teamwork & Innovation

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Machinery Manufacturing

JPW Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.