Credit and Collections Manager

Base pay range

$80,000.00/yr - $90,000.00/yr

At The ICEE Company, the World’s #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. Each day, we are working to improve your ICEE experience through research and innovation to develop state‑of‑the‑art equipment and bold, refreshing products and flavors. We are seeking an ambitious and energetic self‑starter to join our dynamic Finance team as a Credit and Collections Manager.

Under the supervision of the Director of Customer Finance, the Credit and Collections Manager is responsible for leading the Credit and Collections team. This includes but is not limited to:
Reporting, Systems guidance, Credit management and Collection responsibilities.

POSITION SUMMARY:

The role of Credit & Collection Manager is crucial in supporting the organization’s cashflow health and minimizing bad debt exposure. Oversee staff performance and processes across the credit and collection departments. Protect the company’s revenue and optimize cash flow through the development, implementation and control of process workflow strategies in compliance with financial accounting procedures, company policies, and in alignment with internal SOX controls.

Leverage credit and financial information to assess credit risk, set credit limits, and proactively engage senior management with key metrics and information to support strong customer relationships and enforce controls for customers itor order to cash processes to identify and recommend improvements to strengthen invoice quality, profitability and resource efficiency.

ESSENTIAL FUNCTIONS
:

• Recruit, train, develop, and manage Credit and Collection staff related to performance, goal setting, deductions/dispute management, and credit risk monitoring to foster team development, and a productive and compliant work environment.
• Review and implement strategies based on customer types, purchasing channels, invoicing requirements, and payment trends to optimize collector portfolio performance, and customer communication to maximize cashflow, reduce bad debt, reduce DSO and strengthen customer relationships based on interface and alignment with CFO and key stakeholders.
• Collaborate with senior management and cross‑functional teams to accelerate resolution of invoice deduction/disputes, and payment trends in accordance with company sales promotions, contractual rebates, and invoicing requirements.
• Oversee the credit risk evaluation of new and existing customers by evaluating financial statements, trade references, and industry reports to determine and adjust credit limits in compliance with established company credit policies, customers financial risk, and payment performance.
• Ensure compliance with internal financial accounting procedures and policies, SOX controls, and local/state/federal laws relevant to credit and collection practices.
• Assist Finance Controlling and Accounting in the analysis and recommendation of month end reserves relating to bad debt, cash discounts, returns, chargebacks, and rebates.
• Assist in planning, evaluating, implementing, and continuously improving all aspects of credit and collection functions and its processes.
• Manage bankruptcy filings and third‑party collection placements including engagement with senior management to negotiate payments and finalize settlements.
• Ensure accurate collection efforts and dispute reasons are maintained in relevant tools and systems.
• Prepare reports on collection performance, KPI metrics, and outstanding debts to senior management and sales for informed decision making and risk mitigation actions.

COMPETENCIES:

• Strong leadership skills and proven ability to partner with business leadership, build relationships, and support change management initiatives to strengthen profitability and process optimization.
• Excellent organization and time management skills.
• Highly motivated, highly organized, diligent, creative, and self‑starter.
• Excellent technical, analytical, and problem‑solving skills.
• Continuous improvement with high attention to detail and a strong work ethic.
• Excellent verbal and written communication skills with the…