Director, IT Infrastructure & Operations

Overview

Ingram Content Group (ICG) is currently seeking a Director, IT Infrastructure & Operations to join our team in LaVergne, TN (Greater Nashville area). This person directs the development and implementation of comprehensive IT infrastructure strategies that align with and support the organization's business goals. Leads and oversees all infrastructure functions, from engineering to operations, ensuring stability, scalability, and security of the enterprise technology environment.

Manages diverse technical teams encompassing open systems (Linux and Windows), networking, Cloud Ops, storage, database, and IBM systems, driving operational excellence and continuous improvement. Through strategic planning, innovation, and collaboration; ensures that the company's infrastructure capabilities effectively enable current and future business objectives.

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

The ideal candidate will have the following minimum qualifications:

• Bachelor's degree in computer science or related field
• 8+ years of progressive experience in IT infrastructure operations
• 5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization
• 5+ years' experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking
• 5+ years' experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs)

We have a preference for:

• Ability to successfully drive automation, process improvement, and operational excellence initiatives
• Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP)
• Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations
• Project management skills

The Director of IT Infrastructure & Operations key responsibilities are:

• Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments
• Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, Cloud Ops, storage, database, and IBM systems
• Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs
• Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability
• Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments
• Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues
• Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events
• Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications
• Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives
• Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services
• Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities
• Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement
• Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources
• Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability
• Ensure ongoing compliance with corporate, regulatory, and security…