Business Systems Analyst, Intermediate

Intermediate Business Systems Analyst

Ingram Content Group (ICG) is currently recruiting for an Intermediate Business Systems Analyst to join our team in LaVergne, TN (Nashville, TN). This person will participate with book industry global business owners, publishers, clients, retailers and international printers regarding projects, integrations or support issues. Lightning Source, part of Ingram Content Group, is a well‑established print‑on‑demand (POD) and distribution service primarily for books.

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile and emphasize authenticity, creativity, and transparency.

• Bachelor’s degree in Business, Computing, Digital Media or related field, or directly related year‑for‑year experience
• 3+ years’ experience in a Business Analyst role
• 1+ year of advanced Microsoft Excel experience, including data manipulation/design, charts, formulas, and pivot tables

• Knowledge of SQL
• Knowledge of book industry standards: ONIX, Thema, BIC and BISG Catalog standards
• Experience with Customer integration and/or project management

• Analyze and evaluate existing or proposed business systems and processes to identify and implement improvements and opportunities
• Translate business requirements into technical requirements, including scope definition, detail and process flows for use by the development team
• Create user stories/use cases, process & data flows and scenarios to clearly communicate a set of functional requirements
• Write functional specifications using a variety of tools including word processing, spreadsheets, and drawings
• Collaborate closely with developers to implement requirements
• Assist with developing QA test plans for accuracy and completeness
• Perform gap analysis of assigned functional specifications, prototype and pre‑production systems
• Ensure a smooth implementation of functionality into the production site
• Research, analyze documents and resolve intermediate‑level related internal and external issues with customers
• Train other IT associates for secondary application support, as well as business unit associates for primary customer support
• Maintain current knowledge of customer needs, strategies and act as liaison between users, stakeholders and development staff
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates

$72,895 - $92,168 (anticipated low and high end of the salary for this position; determined by factors including education, experience, knowledge, skills, abilities, geographic location and internal equity).

• Highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&DD, Employee Assistance programs, Group Legal and more
• Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with tuition reimbursement program
• Financial and in‑kind opportunities to engage with non‑profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in‑kind drives for non‑profits throughout the year
• Take breaks or brainstorm in our game room with ping‑pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work‑related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. We participate in EVerify.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Book and Periodical Publishing
• Location:
  
  La Vergne, TN