Technical Product Analyst

Job Description

Ingram Content Group (ICG) is hiring a Technical Product Analyst to join our IT team at our LaVergne, TN (greater Nashville area) headquarters. This individual will serve as a bridge between product management and engineering, ensuring that technical execution aligns with product goals. They will document workflows, validate data, and support development across core product features such as inventory, barcoding, and digital access, using systems understanding, expert analytical skills, and technical fluency.

They will collaborate with cross‑functional teams to translate requirements into actionable specifications, maintain technical documentation, and ensure features meet defined conditions of success.

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers, with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact‑based foundation.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understands what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• 6 years of experience as a Software Engineer, Technical Analyst, Product Analyst, or similar technical role.

• Knowledge of SQL, APIs, and data validation in a SaaS or enterprise software environment.
• Knowledge of Agile development processes and collaboration tools (e.g., Jira, Confluence).
• Strong technical literacy and ability to understand complex systems and data flows.
• Proficient in querying, joining, and validating complex datasets using development tools.
• Ability to use REST APIs for testing, integration validation, and troubleshooting (e.g., Postman or similar tools).
• Knowledge of system architecture fundamentals, data flows, and relational database concepts.
• Ability to use scripting languages (JavaScript, Python) to support data validation or process automation.
• Excellent problem‑solving and analytical thinking skills.
• Exceptional written and verbal communication, especially in technical documentation.
• Bilingual (English/Spanish) is a plus for collaboration with international development teams.
• Strong collaboration skills with cross‑functional teams (engineering, infrastructure, product).
• Capacity to learn new systems, tools, and technologies quickly.
• Familiarity with Agile/Scrum development processes, sprint workflows, and ticket management tools (Jira).
• Skill in identifying and articulating technical risks, dependencies, and data inconsistencies.
• Working knowledge of data transformation, ETL concepts, or API‑based integrations.
• Ability to think logically about system dependencies and user impact of technical changes.
• Strong curiosity and ownership mindset toward improving platform reliability and data integrity.

• Develop a deep functional and technical understanding of product features and workflows to identify areas for improvement.
• Translate complex business and operational requirements into clear functional specifications, user stories, and acceptance criteria.
• Collaborate with Product Managers and engineers to clarify requirements, validate assumptions, and ensure technical alignment.
• Participate in product discovery, sprint planning, and backlog refinement to ensure technical clarity of upcoming work.
• Maintain accurate documentation, including process maps, data flows, and technical references.
• Manage complex integrations between product and partner platforms, ensuring accurate data exchange and workflow reliability.
• Use developer tools (e.g., Postman, Swagger, browser console) to inspect…