IT End User Support

The IT End User support acts as primary interface to the computing services customers that are supported by the IT Department to effect real time problem analysis and resolutions. This position will also assist with backup tasks, corporate email and antivirus/malware programs, and maintaining corporate servers, onsite IT infrastructure and various IT systems support.

• Works directly with users to provide services and help resolve computing problems in a timely manner.
• Uses discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
• Receives requests for computer technical assistance and problem resolution from company employees.
• Collects detailed information to categorize requests and determine method of resolution.
• Exercises sound professional judgment in analysis of problems in order to:
• (1) attempt hardware/software solution by phone, MS Teams or onsite
• (2) decide proper level of maintenance required to solve problem.
• Works directly with customers to initiate testing, implementation, and post trading partner support from the Information Technology perspective.
• Miscellaneous other duties as assigned.

• BS/MS in Business, Information Technology, Computer Science or Engineering, or equivalent experience.
• Experience with WiFi wireless system, Wireless handheld, CCTV system(cameras), Door Access Control system, Label printing service are highly desirable.
• Experience with Office
  365 and cloud-based platforms such as Azure and AWS, as well as MS Teams, Share Point and One Drive collaboration platforms a big plus.
• Exposure to Warehouse Management System(WMS) via Wireless handheld devices as well as Cedex application are highly desirable
• Basic Microsoft Active Directory administration skills
• Basic Network and Cyber security skills
• Experience in a manufacturing environment is preferred
• Strategic thinker with proven analytical skills.
• Self-starter and able to work independently.
• Strong interpersonal skills.
• Flexible and adaptable, ability to collaborate and resolve complex problems.
• Exposure to Microsoft Active Directory or GPO and O365

• Must be able to interpret visual information and communicate effectively by phone, email, and face-to-face interaction.

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, or related field and/or equivalent experience
• Years of
  
  Experience:
  
  3 + years (preferred), in IT systems administration, IT Help Desk, IT Network management, or similar role.

• Languages Spoken:
  English required, Mandarin a plus.
• Any Necessary Accommodations:
  All reasonable accommodation will be considered.