Helpdesk​/Desktop Support Specialist

The Helpdesk / Desktop Support Specialist supports day-to-day technology operations for the GOVX Fulfillment Center (GXFC) warehouse. This role provides responsive, hands-on technical support for warehouse associates, fulfillment operations, and office users, with a focus on keeping workstations, scanners, printers, peripherals, accounts, and endpoint tools reliable and secure.

The ideal candidate has practical experience supporting Windows endpoints, Microsoft 365 applications, printers, barcode scanners, handheld devices, and common business systems. This position requires disciplined troubleshooting, clear communication, strong customer service, and sound judgment when prioritizing and escalating issues in a fast-moving warehouse environment.

This is an on-site role that is visible on the warehouse floor and works closely with warehouse users, supervisors, Human Resources, and IT teammates. The position supports GXFC and San Diego headquarters activities, participates in technology projects and hardware refreshes, and helps prepare the operation for weekends, peak periods, and urgent support needs.

• Provide on-site and remote support for Windows workstations, laptops, monitors, docking stations, printers, label printers, barcode scanners, handheld devices, and other warehouse technology.

• Triage, document, and resolve helpdesk tickets, walk-up requests, and urgent warehouse-floor issues while keeping users informed of status and next steps.

• Configure, deploy, replace, recover, and securely handle endpoints and peripherals using approved IT standards and asset-management procedures.

• Troubleshoot desktop software, Microsoft 365 applications, account access, network connectivity, printing, scanning, shipping-station equipment, and common warehouse workflow interruptions.

• Support employee onboarding, role changes, and offboarding by preparing equipment, validating access, and coordinating with Human Resources, managers, and IT teammates for GXFC and San Diego headquarters.

• Maintain accurate records for tickets, endpoint inventory, assigned assets, loaner equipment, spare devices, and recurring support issues.

• Escalate system, network, security, and application issues with clear notes, troubleshooting history, user impact, and business urgency.

• Follow security, access-control, data-handling, and change-management practices when supporting users and equipment.

• Participate in warehouse technology projects, hardware refreshes, workstation moves, process improvements, and support readiness for peak operational periods.

• Proactively identify recurring issues, training gaps, hardware problems, and workflow risks before they disrupt operations.

• Practical experience in helpdesk, desktop support, field support, warehouse IT support, or a closely related technical support role.

• Working knowledge Windows OS, Microsoft 365 applications, user accounts, endpoint setup, printers, scanners, and common business applications.

• Ability to troubleshoot hardware, software, peripherals, and connectivity issues using a disciplined, step-by-step approach.

• Strong customer-service mindset and the ability to support users with different levels of technical experience.

• Clear written and verbal communication, including concise ticket notes, escalation summaries, and status updates.

• Ability to prioritize competing requests, remain organized in a fast-moving warehouse environment, and follow documented procedures.

• Working knowledge of barcode scanners, label printers, shipping-station peripherals, inventory systems, ticketing tools, endpoint-management tools, or asset-management practices.

• Understanding of wired and wireless networking, DHCP, DNS, and VLAN concepts and common connectivity troubleshooting.

• Ability and…