Regional Control Tower Focal

Regional Control Tower Focal (In-Plant) | Nashville, TNWe are Maersk, a global leader in integrated logistics, connecting and simplifying supply chains for customers around the world. We believe in collaboration, continuous improvement, and delivering operational excellence through innovation, data-driven decision-making, and strong customer partnerships.

The Opportunity As a Regional Control Tower Focal (In-Plant), you will be embedded at the customer site in Nashville, Tennessee, serving as the single point of contact for transportation execution, shipment visibility, issue resolution, and operational performance management. Working as part of a globally connected network of eight Regional Control Towers, you will collaborate closely with customer stakeholders, carrier partners, Control Tower teams, Customer Experience professionals, and Global Service Centers to ensure end-to-end supply chain visibility, proactive risk mitigation, and consistent service delivery.

This role offers the opportunity to influence operational performance, drive continuous improvement initiatives, and contribute to strategic customer success.

What We Offer Opportunity to work directly with a key customer and influence critical transportation operations.

Exposure to a global Control Tower network and cross-functional logistics teams.

A collaborative environment focused on operational excellence, problem solving, and continuous improvement.

Professional development opportunities within a global logistics organization committed to employee growth.

Key Responsibilities Serve as the primary point of contact for transportation and logistics execution activities at the customer site.

Manage operational escalations from issue identification through resolution and closure.

Lead daily operational and SIM meetings, ensuring accountability and follow-up on action items.

Monitor inbound and outbound shipment performance, detention and demurrage activities, and critical shipment movements.

Coordinate recovery plans, contingency actions, and proactive interventions for at-risk shipments and service disruptions.

Drive supplier, carrier, and logistics partner performance reviews through KPI monitoring and operational reporting.

Ensure transportation master data integrity, support root-cause analysis activities, and contribute to process standardization initiatives.

Support statement of account controls, spot quote requests, reporting activities, and continuous improvement projects.

Own the analysis of late-shipment and delivery-performance trends, working with the appropriate Maersk teams to identify root causes, define corrective and preventive actions, and provide the customer with regular updates on actions and performance improvement.

We Are Looking For We welcome applicants from diverse backgrounds who can contribute to a collaborative and customer-focused environment.

Experience in transportation, logistics, supply chain operations, Control Tower, or LLP environments.

Strong stakeholder management skills and the ability to build trusted relationships across customer and internal teams.

Ability to manage multiple priorities in a fast-paced operational setting.

Experience handling escalations, shipment visibility, exception management, and operational performance metrics.

Strong analytical skills with experience interpreting operational data and identifying improvement opportunities.

Excellent communication and problem-solving abilities with a proactive approach to issue resolution.

Comfortable working onsite within a customer environment and collaborating across global teams.

Required Qualifications 3+ years in transportation, logistics, supply chain operations, Control Tower, LLP/4PL, freight forwarding, or a comparable environment

Proven ability to manage end-to-end transportation execution, shipment visibility, service-provider performance, and critical exceptions

Experience as a customer-facing operational focal point, coordinating across customers, carriers, logistics providers, and regional or global teams

Strong analytical and problem-solving skills, with sound judgment to prioritize risks and manage competing priorities in a fast-paced setting

Experience managing transportation and service KPIs and turning insights into corrective actions

Strong, clear written and verbal communication, with the confidence to lead operational discussions and escalate risks effectively

Proficiency in Excel, operational reporting tools, transportation management systems, and…