Manager, Distribution Solutions

Job Description

Ingram Content Group (ICG) is seeking a Manager, Distribution Solutions to join our team in L
aVergne, TN just outside the Nashville area. This role provides ongoing support of all Ingram Publisher Services (IPS) and Distribution Solutions clients, as well as project management for client integrations and cross‑functional project management, as and when needed. It manages the day‑to‑day relationships to ensure the timely and efficient delivery of warehouse and fulfillment services, integrates and terminates IPS Distribution Solutions client publishers into and out of the Ingram systems, instructs clients on industry best practices, facilitates the implementation management processes by coordinating communication efforts, recommends process and system enhancements, and works as a team member with the Director, Distribution Solutions, the Distribution Solutions Business Operations team and the IPS Business Operation Team.

The Manager also manages Client Services Lead and Senior Client Services Coordinator positions, helping to develop them to allow for delegation of front‑line client care and management.

Ingram Content Group connects people with content in all forms. It provides comprehensive services for publishers, retailers, libraries, and educators, making these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print‑on‑demand, and digital learning.

• Bachelor’s degree or year‑for‑year directly related experience in account management
• 5 years leading implementation projects, process improvement, change management, or transition projects

• Manages day‑to‑day operational relationship with all Distribution Solutions clients.
• Partners with other Ingram business teams (Wholesale, IT, Transportation, Lightning Source, IPS Ops, Digital Services, etc.) to troubleshoot, problem‑solve and improve efficiencies and processes that benefit Ingram and the client and drive implementation of these innovations.
• Works with management on the preparation of and co‑presents presentations at MBD and Client Business Review meetings.
• Drives project‑management best practices for client and business initiatives and manages all aspects of integrating a Distribution Solutions client (new client; contract renewal/update; or other special project, etc.), ensuring a complete intake and a smooth onboarding experience, account setup and an on‑time implementation.
• Translates clients’ business needs and requirements into actionable tasks for the Ingram team and vice versa.
• Responsible for reporting and analysis as it pertains to daily business operations and the overall implementation process.
• Facilitates the implementation of IPS publishers with other company offerings, i.e., Lightning Source, Ingram Digital, Channel Fulfillment and others, as applicable.
• Presents reports during client review meetings with IPS leadership and sales.
• Manages day‑to‑day activities of the assigned team, developing a working knowledge of systems and helping the team grow and achieve success within roles and ICG.

Hiring Salary Range: $83,230k - $105,532k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in‑kind opportunities to engage with non‑profits in your community.
  • Company match…