Product Compliance Manager

Join to apply for the Product Compliance Manager role at Sinomax USA, Inc.

Location:

La Vergne, TN

Sinomax® is a leading industry expert focused on providing millions of comfort solutions worldwide. We believe that good sleep is essential for health, intelligence, and strength, and we work to deliver products that dramatically enhance comfort and well-being through production, supply, and distribution of quality sleep and comfort products.

Employee offered standard company benefit package including medical, dental, vision, term life insurance, accidental death benefits, and eligibility to participate in a safe harbor 401(k) plan.

This role is required to manage the processes necessary to ensure that data and information to the consumer is generated in accordance with business needs of all industry regulations.

• Design, implement, maintain, and manage a fully operative Consumer Care Center.
• Manage staff who handle consumer product inquiries and warranty replacements.
• Resolve all consumer related insurance claims.
• Serve as company liaison for all product liability related lawsuits.
• Resolve all escalated consumer issues.
• Identify and report on potential liability regarding manufacturing or design which would require corrective action.
• Create reportable and measurable metrics.
• Design and maintain a virtual product library by retailer for reference purposes.
• Generate and maintain SOPs as related to consumer relations.
• Create and implement a department handbook, instructional handouts, document processes, and scripting.
• Work internally cross‑functionally to secure all pertinent details are correct and accurate before going to market.

• Review all packaging, inserts, warranties, care tags, etc. to ensure compliance with retail customer requirements and consumer legal rights.
• Remain current with Federal and State regulations (e.g., law tag requirements, trademarks).
• Keep current on all registration for industry associations.
• Act as company liaison on all Retail Compliance Audits.
• Responsible for all new retailer onboarding processes.
• Resolve all retail issues related to trademark infringements or unauthorized sale of products.
• Create formal processes and procedures.
• Design and develop a retail customer library consisting of routing guidelines, packaging guidelines, shipping guidelines.

• Excellent computer skills; ERP, specifically SAP, is preferred.
• 5+ years prior experience managing a call center.
• 3+ years of industry knowledge preferred.
• Risk focused, strong written and oral communication skills.
• Strong organizational and project management skills.
• Ability to manage multiple tasks simultaneously.
• Strong desire to lead and follow through with issues.
• Team player, works well with others.

None specified.

• Inside Customers:
  Sales Team, Finance Team, Operations Team, Product Development, Marketing Team, Overseas Operations/Product Development.
• Outside Customers: customers, vendors, licensees.
• Partners:
  Sales Team, Finance Team, Operations Team, Product Development, Marketing Team, Overseas Operations/Product Development.

• Computer.
• Desk Phone.
• Cell Phone.
• Fax Machine.
• Copy Machine.
• Internet.

Works in a climate‑controlled office environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead, waist level), bending, frequent near‑vision use for reading and frequent computer usage. Must be able to perform the essential job functions with or without a reasonable accommodation.

Office hours are 8:30 am – 5:30 pm.

Sinomax USA, Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. We consider all qualified applicants for employment and do not discriminate based on race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status, education, genetic characteristics, political affiliation, military or veteran status or other classifications protected by applicable federal, state, and local laws.

We provide applicants who require a reasonable accommodation for a disability or religion to complete this application process. Applicants may contact our recruiter at Brit

Mid‑Senior level

Full‑time

Legal

Consumer Goods